Guest Relations Supervisor

4 days ago

Scottsdale, Arizona, United States XHIBITS LLC Full time
Job Title: Guest Relations Supervisor

At Xhibits LLC, we are seeking a highly skilled Guest Relations Supervisor to join our team. This role is responsible for supporting the Guest Relations Manager in overseeing the day-to-day operations of our attraction, ensuring a seamless and enjoyable experience for our guests.

Key Responsibilities:
  • Manage and coordinate the day-to-day operations of the attraction, including ticketing, entry and exit points, photography, education, and retail activities.
  • Provide guidance and mentorship to team members, ensuring they understand their roles and their impact on the overall visitor experience.
  • Collaborate with visiting groups to guarantee a fulfilling and optimized group experience during their time on-site.
  • Supervise all aspects of box office ticketing operations, including cash management, partner combination ticket handling, coupon/voucher redemptions, and group payment processing.
  • Maintain accurate inventory control of guest-related materials, such as ticket stock, visitor's guides, and box office supplies.
  • Create daily assignment schedules and equipment plans for the Xhibits team.
  • Conduct informative and motivating morning meetings for the Xhibits team in the absence of the Guest Relations Manager.
  • Address guest complaints and concerns promptly, utilizing sound judgment to resolve issues and ensure guest satisfaction.
  • Dedicate to maintaining the attraction's standards of excellence and ensuring a welcoming and pleasant environment for all guests.
  • Provide comprehensive training for new Xhibits Team Members, utilizing training materials and hands-on instruction to instill proper procedures.
  • Assume the role of first responder during an emergency or crisis, adhering to safety and security directives, policies, and procedures.
Requirements:
  • Successful completion of pre-employment drug screening and background check.
  • Management of allergies associated with animals or plants that might hinder work, either through medication or protective equipment.
  • Proficiency in working outdoors, regardless of weather conditions.
  • Ability to sustain extended periods of sitting and standing.
  • Competence in operating a computer and keyboard.
  • Strength to exert force in pushing/pulling objects weighing up to fifty pounds.

We believe a culture built on inclusion and diversity becomes the driving force for our success. We believe our team members bring varied thoughts and ideas from their personal life experiences and cultural backgrounds, making us innovative and forward-thinking.

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