Guest Relations Supervisor

2 weeks ago

Scottsdale, Arizona, United States XHIBITS LLC Full time
Job Title: Guest Relations Supervisor

At Xhibits LLC, we are seeking a highly skilled Guest Relations Supervisor to join our team. This role is responsible for supporting the Guest Relations Manager in delivering exceptional guest experiences across our attraction.

Key Responsibilities:
  • Oversee and manage day-to-day operations, including ticketing, entry and exit points, photography, education, and retail activities.
  • Provide guidance and mentorship to team members, ensuring a clear understanding of their roles and their impact on enhancing the overall visitor experience.
  • Collaborate closely with visiting groups to guarantee a fulfilling and optimized group experience during their time on-site.
  • Supervise all aspects of box office ticketing operations, including cash management, partner combination ticket handling, coupon/voucher redemptions, and group payment processing.
  • Maintain meticulous inventory control of guest-related materials such as ticket stock, visitor's guides, and box office supplies.
  • Create daily assignment schedules and equipment plans for the Xhibits team.
  • Conduct informative, motivating, and responsive morning meetings for the Xhibits team in the absence of the Guest Relations Manager.
  • Address guest's complaints and concerns promptly, utilizing sound judgment to resolve issues and ensure guest satisfaction.
  • Dedication to maintaining the attraction's standards of excellence and ensuring a welcoming and pleasant environment for all guests.
  • Provide comprehensive training for new Xhibits Team Members, utilizing training materials and hands-on instruction to instill proper procedures.
  • Assume the role of first responder during an emergency or crisis. Adhere to safety and security directives, policies, and procedures, including safety critical position training.
  • Perform additional duties as assigned to support the smooth operation and ongoing enhancement of visitor experiences.
Requirements:
  • Successful completion of pre-employment drug screening and background check.
  • Management of allergies associated with animals or plants that might hinder work, either through medication or protective equipment.
  • Proficiency in working outdoors, regardless of weather conditions.
  • Ability to sustain extended periods of sitting and standing.
  • Competence in operating a computer and keyboard.
  • Strength to exert force in pushing/pulling objects weighing up to fifty pounds.
Preferred Qualifications:
  • High School diploma or GED required. College degree preferred.
  • Proven leadership experience with a strong track record of managing teams, ideally in a guest-focused or service-oriented environment.
  • Exceptional interpersonal skills and a genuine passion for providing outstanding customer experiences.
  • Experience with cash handling, tracking, loss prevention, and accounting systems for generated revenue.
  • Experience with complex point-of-sale systems. Experience with Gateway/Galaxy is a plus.
  • Strong communication skills, both verbal and written, with the capability to interact effectively with team members, peers, and management.
  • Must be able to handle confidential information.
  • Strong computer skills, including Word and Excel.
  • Demonstrated ability to optimize business operations and enhance overall team performance. Flexibility to adapt to changing circumstances and operational needs.

We believe a culture built on inclusion and diversity becomes the driving force for our success. We believe our team members bring varied thoughts and ideas from their personal life experiences and cultural backgrounds, making us innovative and forward-thinking.

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