Clinical Support Specialist

2 weeks ago

Cleveland, Ohio, United States Apex Dermatology and Skin Surgery Center LLC Full time
Position Overview

Apex Dermatology & Skin Surgery Center is a dynamic and expanding skincare facility dedicated to providing outstanding patient care.

We are seeking skilled individuals for the position of Clinical Support Specialist.

The Clinical Support Specialist will undertake both administrative and clinical responsibilities, including managing patient records, preparing examination rooms, assisting healthcare providers during patient assessments, and performing front-desk duties.

Ideal candidates will possess strong problem-solving abilities, work effectively in a team environment, and demonstrate exceptional organizational skills with meticulous attention to detail.

Job Type: Full-time, hourly position. Legal authorization to work in the US is required.

Compensation:
$16 - $19 per hour
Key Responsibilities:
Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.
- Guide patients to examination rooms based on appointment schedules.
- Collect brief medical histories and vital signs as necessary based on the patient's primary concern.
- Update or obtain patient medication lists.
- Prepare examination rooms according to scheduled procedures or anticipate the needs of the healthcare provider.

- Document patient care accurately during visits to comply with legal, state health, and Medicare regulations.

- Assist healthcare providers with biopsies and surgical procedures.
- Educate patients post-assessment regarding their treatment plans.

- Ensure patients comprehend their treatment plans, medication usage, and compliance responsibilities before leaving the facility.

- Clean and organize examination rooms after patient visits.
- Maintain and update patient records and charts.
- Provide appropriate emergency care when necessary, demonstrating sound judgment and decision-making skills while adhering to practice policies (OSHA/HIPAA).
- Monitor and complete laboratory documentation, biopsy and culture logs, telephone encounters, and team task assignments within the EMR.
- Manage clinical phone inquiries in collaboration with healthcare providers.
- Follow up on biopsy results for patients.
- Assist with sterilization procedures and quality control measures.

- Perform clerical tasks as directed, including prior authorizations, scheduling new and follow-up appointments, answering phones, and scanning documents into the EMR.

- Travel to additional office locations may be required.Qualifications:
  • Excellent communication and teamwork skills
  • Ability to multitask and adapt to changing priorities
  • Strong telephone etiquette and customer service skills
  • Effective time management and organizational abilities
  • Attention to detail and proficiency in scheduling
  • Familiarity with basic computer software and medical terminology
Preferred qualifications include a BA/BS in a relevant field, two years of experience as a clinical support specialist, and one year of experience in dermatology.

Current and valid certification as a Medical Assistant or progress towards certification is required.About Us

Apex Dermatology & Skin Surgery Center is committed to delivering the highest quality dermatological care to patients in Northeast Ohio with promptness and compassion.

Our core values include a strong dedication to exceptional patient experiences, timely access to care, including same-day appointments, and community service and education.

What We Offer:

Apex Dermatology & Skin Surgery Center provides a comprehensive benefits package, including a Monday through Friday work schedule, Paid Time Off, Paid Holidays, Medical, Dental, Vision, Life Insurance, Short-Term Disability, and 401(k) plans. Additional perks include discounts on dermatological services, travel and leisure discounts, and discounts for sporting events, concerts, and movies.

Apex Dermatology & Skin Surgery Center is an equal opportunity employer (EEO), ensuring fair employment opportunities for all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics.

This policy applies to all employment terms and conditions, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.


Compensation details:
$16 - $19 Hourly Wage

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