Airport Lounge Manager
1 week ago
Hyde Park Hospitality is seeking a skilled Airport Lounge Supervisor to join our team at the Philadelphia International Airport. As a key member of our airport lounge management, you will oversee the daily operations of our premium lounge, ensuring exceptional guest experiences and providing leadership to our front-of-house team.
About the Role
This is a hands-on leadership position that requires a strong focus on executing policies, procedures, and brand standards to achieve guest satisfaction. You will be responsible for coordinating administrative and operational activities of assigned team members, overseeing front-of-house employees during shifts, and maintaining a thorough knowledge of all required regulatory agency requirements.
Key Responsibilities
* Oversee shifts, hold pre-shift huddles, and complete shift notes
* Meet guest needs through communication and courteous guest service skills
* Ensure guests are satisfied with their experience at the lounge through regular interactions
* Coordinate assigned team members in accordance with company policies and applicable laws
* Direct the activities of up to 30 team members at any given time
* Assign duties to staff and follow up for completion
* Coach and train Front of House staff
* Assist with cleaning rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, break rooms if assigned by a manager
Requirements
* 5 years of previous guest service or hospitality experience and/or training
* 2-3 years of previous leadership/supervisory experience
* Demonstrates management and leadership skills
* Ability to effectively and pleasantly present information in one-on-one and group settings to guests and other team members
* Requires ability to maintain composure under pressure and awareness of surroundings and cultural differences
Benefits
* Medical Insurance (Health, Dental, Vision)
* Disability Insurance
* Vacation and PTO
* 401K Plan with generous Company Matching
* Employee Assistance Program (EAP)
* Employee Corporate Discounts for nationally recognized products and services
About Us
Hyde Park Hospitality is a dynamic and fast-growing company built on deep roots in the food business. We value diversity and welcome everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply.
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