Lounge Operations Director

2 weeks ago


Philadelphia, Pennsylvania, United States Hyde Park Hospitality Full time
About the Job

We are seeking a highly skilled Airport Lounge Supervisor to lead our team at the Philadelphia International Airport. As a key member of our airport lounge management, you will be responsible for delivering exceptional guest experiences, overseeing front-of-house staff, and ensuring compliance with regulatory requirements.

Responsibilities

* Supervise a team of front-of-house staff during shifts
* Oversee daily operations, including shift planning and coordination
* Develop and implement strategies to improve guest satisfaction and employee engagement
* Collaborate with managers to resolve service issues and improve overall lounge performance

Requirements

* 5 years of previous guest service or hospitality experience and/or training
* 2-3 years of previous leadership/supervisory experience
* Demonstrates management and leadership skills
* Ability to effectively and pleasantly present information in one-on-one and group settings to guests and other team members

Benefits

* Competitive salary: $28.00 per hour, plus benefits
* Comprehensive benefits package, including medical insurance, disability insurance, and retirement plan
* Employee discounts and recognition programs


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