Supervisor of Airport Luxury

3 weeks ago


Philadelphia, Pennsylvania, United States Hyde Park Hospitality Full time
Job Summary

The Airport Lounge Supervisor is responsible for delivering exceptional guest experiences and leading a team of front-of-house staff at our premium lounge in Philadelphia. This role requires strong leadership skills, excellent communication abilities, and a focus on executing policies and procedures to achieve guest satisfaction.

Duties and Responsibilities

* Lead a team of up to 30 front-of-house staff during shifts
* Oversee daily operations, including shift planning and coordination
* Develop and implement strategies to improve guest satisfaction and employee engagement
* Collaborate with managers to resolve service issues and improve overall lounge performance
* Maintain a thorough knowledge of regulatory requirements and ensure compliance

What We Offer

* Competitive salary: $28.00 per hour, plus benefits
* Opportunity to work in a dynamic and growing company
* Comprehensive benefits package, including medical insurance, disability insurance, and retirement plan
* Employee discounts and recognition programs

Requirements

* 5 years of previous guest service or hospitality experience and/or training
* 2-3 years of previous leadership/supervisory experience
* Demonstrates management and leadership skills
* Ability to effectively and pleasantly present information in one-on-one and group settings to guests and other team members


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