Dining Experience Ambassador
1 day ago
Company Overview
Sofitel - Philadelphia, a 4-diamond AAA rated hotel located in prestigious Rittenhouse Square, offers an unparalleled luxury experience. Our French-inspired menu features fresh ingredients harvested directly from our rooftop garden, and our signature hand-crafted cocktails are served in Libert Lounge, the perfect spot to mingle with Philly's finest clientele.
We pride ourselves on providing exceptional service, and our team of highly trained Ambassadors is dedicated to creating a magnifique and memorable experience for our guests. At Sofitel - Philadelphia, we value teamwork and individual success, and we are seeking like-minded individuals to join our dynamic team.
Job Description
As a Dining Experience Ambassador, you will be responsible for showcasing your unique personality and skills to create a memorable in-room/dining experience for our guests. You will work closely with the Libert Lounge team to ensure quality food, presentation, and efficiency behind the bar. At times, you may need to work autonomously and be responsible for reporting and resolving any guest issues that arise.
You will collaborate with team members in the Bar and Lounge, including bartenders, servers, hostess, and managers, to provide support and assistance throughout service. Your role requires good judgment and intuition to anticipate guests' needs and take initiative to connect with them, inquire about their experience, and ensure their satisfaction.
Responsibilities
- Showcase your unique personality and skills to create a memorable in-room/dining experience
- Work with the Libert Lounge team to ensure quality food, presentation, and efficiency behind the bar
- Collaborate with team members in the Bar and Lounge to provide support and assistance throughout service
- Use good judgment and intuition to anticipate guests' needs and take initiative to connect with them
Qualifications
- A positive, can-do attitude and ability to multi-task in a fast-paced environment
- Thorough understanding of the food and beverage menus, preparations, and ingredients
- Strong customer service focus and professionalism towards all patrons
- Poised demeanor and polished appearance
- Genuine care and concern for both guests' well-being and fellow team members
Estimated Salary: $45,000 - $60,000 per year, depending on experience and qualifications. We offer a comprehensive benefits package, including competitive salary, health insurance, retirement plan, and opportunities for professional growth and development.
About Us
Sofitel - Philadelphia is part of the AccorHotel group, a leading hospitality company that values luxury, innovation, and sustainability. We are committed to providing exceptional service and creating unforgettable experiences for our guests. Join us and become a part of our dynamic team
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