Customer Service Director

3 days ago


Burlington, North Carolina, United States All Ways Caring HomeCare Full time
Job Summary

We are seeking a highly skilled and compassionate Customer Service Manager to join our team at All Ways Caring HomeCare. As a key member of our leadership team, you will be responsible for ensuring the highest level of quality care and customer satisfaction for our valued clients.

Key Responsibilities
  • Oversee the delivery of quality care and services to clients in their homes
  • Supervise and mentor a team of caregivers to ensure they are providing exceptional care and support
  • Manage client relationships and ensure their needs are met in a timely and efficient manner
  • Collaborate with referral partners, payor sources, and other stakeholders to ensure seamless service delivery
  • Conduct regular home visits and safety checks to ensure client safety and well-being
Requirements
  • Associate or bachelor's degree in a related field (e.g. business, nursing, social services)
  • Minimum 2 years of experience in customer service or care management
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Valid driver's license and auto insurance
About All Ways Caring HomeCare

We are a leading provider of home care services, dedicated to delivering high-quality, compassionate care and support to individuals in need. Our team is passionate about making a difference in the lives of our clients and their families.

What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Flexible work arrangements and work-life balance
  • Recognition and rewards for outstanding performance


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