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Customer Service Representative

2 months ago

Burlington, North Carolina, United States LabCorp Full time
Customer Service Support Representative

LabCorp is seeking a highly skilled Customer Service Support Representative to join our team in Burlington, NC.

This role will involve working with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently.

The ideal candidate will be passionate about delivering exceptional customer service and motivated to work with a customer-centric team in an innovative company.

Key Responsibilities:
  • Act as a liaison between LabCorp, the customer base, and patients
  • Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
  • Provide product education and handle a wide variety of questions while ensuring a world-class customer experience
  • Work in multiple databases to research complex issues and questions
  • Notify clients of test results in a timely and accurate manner
  • Review test forms for accuracy and report any discrepancies
  • Participate in activities designed to improve customer satisfaction and business performance
Requirements:
  • High School Diploma or GED equivalent required
  • Associate's or Bachelor's degree highly desired
  • Previous experience in a customer service role
  • Experience working in a contact center/call center environment is preferred
  • Prior healthcare industry experience is a plus
  • Knowledge of Microsoft Office suite is required
  • Experience with Laboratory Information Systems is preferred
  • Strong verbal and written communication skills and excellent ability to listen and respond
  • Must be courteous with strong customer service orientation
  • Excellent multitasking abilities required
  • Strong flexibility and the ability to manage and adapt to changing priorities quickly
  • Bilingual in English and Spanish highly desirable
Benefits:

Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable.

Labcorp is proud to be an Equal Opportunity Employer.