Customer Service Ambassador

17 hours ago


Burlington, North Carolina, United States Schurz Communications Foundation, Inc. Full time
Customer Service Representative

**Job Summary**

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Schurz Communications Foundation, Inc. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences, resolving customer complaints, and promoting our company's products and services.

Key Responsibilities

  • Adapt to and deliver best-in-class customer service
  • Sell and promote company products and services
  • Research and resolve customer complaints, process payments, and billing adjustments
  • Achieve sales goals by soliciting new and upselling services
  • Follow up on and close sales leads
  • Resolve customer account issues
  • Perform other duties as requested by supervisor
  • Provision service orders through multiple user interfaces
  • Maintain a professional image of the company through appearance, demeanor, and customer interactions
  • Follow all safety rules and comply with company policies and specifications
  • Speak and understand English language proficiently

Requirements

  • High school degree or GED equivalent required
  • Post-high school education preferred
  • Willingness to participate in NCTI certification/development courses
  • 3 years of CATV or relevant technical/electronic experience
  • Ability to prioritize and organize effectively
  • Ability to use personal computer and software applications
  • Knowledge of basic mathematics
  • Knowledge of common phone etiquette and de-escalation techniques
  • Able to communicate clearly, educate customers, and promote/sell company services
  • Able to work independently and plan accordingly to complete daily assignments
  • Must be flexible and able to handle multiple tasks concurrently

Preferred Qualifications

  • Knowledge of video, broadband, and phone products and services
  • Ability to utilize problem-solving techniques with high-end broadband equipment

About Schurz Communications Foundation, Inc.

We are an award-winning company and team committed to providing an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. Our mission is to pass on to the next generations of customers, employees, communities, and owners an organization that is even stronger and better than what it is today.

We strive to continuously improve operating performance to ensure sustained growth and attract, invest in, communicate with, and retain top talent. We dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships and innovate, partner, experiment, and create a better future together.



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