Bilingual Customer Service Representative
3 weeks ago
Job Summary:
We are seeking a highly skilled Bilingual Customer Service Representative to join our team. As a Bilingual CSR, you will be responsible for providing exceptional customer service to health plan members and providers, addressing inquiries about benefits, claims, and related topics.
Key Responsibilities:
- Provide support to health plan members and providers, addressing inquiries about benefits, claims, billing, and related topics.
- Handle inbound and outbound calls, listening actively and asking appropriate questions to resolve issues.
- Document customer interactions clearly and concisely in the system.
- Communicate complex healthcare processes in simple, easy-to-understand terms.
- Manage complaints and grievances, using conflict resolution skills to de-escalate situations.
- Meet performance goals in efficiency, accuracy, quality, member satisfaction, and attendance.
- Follow all organizational and regulatory policies and procedures.
Requirements:
- 3 years of experience in a customer service role.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment.
- High school diploma or equivalent.
What We Offer:
- A comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution.
- A competitive salary range of $17.5 - $17.51 per hour.
- The opportunity to work with a world leader in matching great people with great companies.
How to Apply:
Please submit your updated resume to apply for this exciting opportunity.
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