Bilingual Customer Service Specialist PT

2 weeks ago


Hialeah, Florida, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our retail team, you will be responsible for providing exceptional customer service, answering customer inquiries, and resolving any issues that may arise.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving any issues in a timely and professional manner.
  • Work closely with customers to determine their needs and provide solutions that meet their requirements.
  • Process sales transactions accurately and efficiently, ensuring that all customer interactions are handled with a high level of professionalism.
  • Build strong relationships with customers, understanding their needs and preferences to provide personalized service.
  • Stay up-to-date with product knowledge, ensuring that customers receive accurate information and recommendations.
  • Work collaboratively with colleagues to achieve sales goals and maintain a high level of customer satisfaction.
Requirements
  • High school diploma or equivalent required.
  • 1+ year of customer service experience, preferably in a retail environment.
  • Ability to communicate effectively in English and Spanish, both verbally and in writing.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
What We Offer

As a Bilingual Customer Service Specialist at Sherwin-Williams, you will have the opportunity to work in a dynamic and supportive environment, with a focus on customer satisfaction and employee development. We offer a competitive salary and benefits package, as well as opportunities for career growth and advancement.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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