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Retail Operations Leader

2 months ago

Houston, Texas, United States L'AGENCE Full time
Job Overview

Position: Store Manager

Are you enthusiastic about high-end fashion and possess a strong history of guiding teams to provide outstanding customer service? We are looking for an energetic and charismatic Store Manager to oversee our retail operations. In this pivotal role, you will be instrumental in driving our brand's achievements, ensuring that every customer receives tailored service that surpasses their expectations. Your extensive background in retail, especially within the luxury segment, along with your skills in client engagement and team management, will be essential in fostering a vibrant store atmosphere. If you are a strategic planner with a genuine love for luxury retail and a knack for motivating others, we would be eager to connect with you.

About L'AGENCE:

Founded in 2008, L'AGENCE has deep roots in Hollywood and has garnered a loyal following among celebrities and their stylists. Our collections reflect the effortless chic of Southern California blended with Parisian elegance, showcasing sultry glamour through vivid colors, striking patterns, and timeless designs that cater to the cosmopolitan lifestyle. We curate complete wardrobes for every occasion, seamlessly transitioning from travel to formal events, beach outings to business meetings. Our brand thrives on community, fostering a culture of empowerment and a commitment to supporting our team.

Key Responsibilities:

  • Leadership & Strategy: Act as a brand ambassador, promoting the culture of L'AGENCE both internally and externally.
  • Drive financial performance by analyzing and implementing improvements based on retail KPIs.
  • Ensure adequate floor coverage, meet financial objectives, maintain visual merchandising standards, and uphold operational excellence.
  • Collaborate with various departments, including Operations, Visual Merchandising, and HR, to propel the business forward.
  • Develop and execute strategic business plans to enhance performance and address challenges.
  • Maintain a store environment that reflects the brand's image.
  • Foster a positive workplace culture within the team and across the store network.

Client Engagement:

  • Focus on client acquisition and retention, building strong relationships with customers.
  • Ensure that all team members deliver exceptional client experiences across all engagement channels.
  • Adopt a solution-oriented approach to resolving customer service challenges.
  • Oversee the Client Consignment business, ensuring efficient processes and timely merchandise returns.

Marketing Initiatives:

  • Collaborate with store teams and headquarters to design and implement events aimed at client acquisition and retention.
  • Establish a local network of influencers and partners to enhance brand visibility and foster client loyalty.

Team Development:

  • Align work schedules with store objectives to optimize performance.
  • Effectively manage and resolve workplace conflicts.
  • Attract and retain top talent for the retail location.
  • Continuously coach and develop team members to help them achieve their performance goals and explore growth opportunities.
  • Lead store meetings as necessary to drive business objectives.
  • Ensure compliance with legal, safety, and internal policies.

Visual Merchandising:

  • Ensure the store's visual presentation aligns with corporate standards.
  • Support the execution of visual merchandising in accordance with guidelines while considering local market trends.

Operational Excellence:

  • Ensure accurate inventory management, including regular cycle counts and reconciliations.
  • Facilitate the processing of merchandise receipts and transfers.
  • Safeguard company assets, including cash, inventory, and expenses.
  • Be prepared to take on additional responsibilities as needed.

Qualifications:

  • A minimum of 3 years of experience in a managerial role.
  • Experience in women's apparel retail is preferred, particularly in Contemporary or Luxury sectors.
  • Proficient in managing deadlines and organizational tasks.
  • Familiarity with key retail performance metrics.
  • Adaptable, open-minded, and a compassionate listener.
  • Strong organizational, writing, and communication skills.
  • Proficient in Microsoft Office 365 Suite and POS systems.
  • Comfortable with technology, including PC and iOS devices.
  • Willingness to travel as required.
  • Physical ability to climb ladders and lift 25+ lbs.

L'AGENCE is dedicated to providing equal employment opportunities and fostering a diverse workplace. We consider candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status, or any other characteristic protected by applicable laws.