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Customer Support Specialist

2 months ago

Longview Texas, United States iClassPro, Inc. Full time

iClassPro, Inc. is a leading provider of class management software solutions for children's activity centers. We're seeking a skilled Customer Support Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients. Your primary duties will include responding to customer inquiries via phone calls, emails, and live chats. You will also be responsible for providing technical assistance, troubleshooting, and problem-solving to ensure our clients receive the best possible experience. In addition, you will collaborate with other team members and departments to resolve complex customer issues. To be successful in this role, you will need to possess excellent communication skills, both written and verbal. You will also need to have strong technical problem-solving abilities and the ability to remain calm and professional in challenging situations. If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, we encourage you to apply. iClassPro offers a competitive benefits package, including paid time off, health insurance, and a 401K plan. We are an Equal Opportunity Employer and use E-Verify to verify authorization to work in the U.S.