Customer Support Specialist

2 weeks ago


Longview, Texas, United States iClassPro, Inc. Full time
Job Overview

iClassPro, Inc. is a leading provider of class management software solutions for children's activity centers. We're seeking a skilled Customer Support Representative to join our team.

Key Responsibilities:

  • Respond to customer inquiries via phone calls, emails, and live chats.
  • Provide exceptional customer service by promptly addressing customer concerns and resolving issues.
  • Assist customers with product navigation, troubleshooting, and problem-solving.
  • Collaborate with other team members and departments to resolve complex customer issues.
  • Document customer interactions and maintain accurate records.

Requirements:

  • Two years prior experience in customer support.
  • Excellent communication skills, both written and verbal.
  • Strong technical problem-solving abilities.
  • Ability to remain calm and professional in challenging situations.
  • Attention to detail and strong organizational skills.
  • Experience with help desk software or CRM systems is a plus.

What We Offer:

  • An amazing work culture that provides opportunity for growth.
  • Generous Paid Time Off for a healthy work-life balance.
  • Health Insurance including medical, dental, and vision.
  • Paid medical and life insurance policy.
  • 401K with company match.

iClassPro is an Equal Opportunity Employer.



  • Longview, Texas, United States VSP TECH Full time

    Job Title: Field Support SpecialistAt VSP Technologies, we are seeking a highly skilled Field Support Specialist to join our team. As a Field Support Specialist, you will provide technical, product, and sales support to current and new customers to facilitate sales growth in various industries.Key Responsibilities:Expand sales and use of VSP products through...


  • Longview, Texas, United States VSP Technologies Full time

    Job Title: Field Support SpecialistThe Field Support Specialist plays a critical role in providing technical, product, and sales support to current and new customers, driving sales growth in key industries such as Power Generation, Oil and Gas, Pulp and Paper, Chemical, and Industrial.Key Responsibilities:Expand sales and use of VSP products through...


  • Longview, Texas, United States VSP TECH Full time

    Job OverviewVSP Technologies is seeking a highly skilled Field Support Specialist to provide technical, product, and sales support to current and new customers in the Power Generation, Oil and Gas, Pulp and Paper, Chemical and Industrial industries.Key ResponsibilitiesExpand sales and use of VSP products through identification of sealing needs and cost...


  • Longview, Texas, United States VSP Technologies Full time

    Job SummaryVSP Technologies is seeking a highly skilled Technical Support Specialist to provide technical, product, and sales support to current and new customers. The ideal candidate will have a strong understanding of fluid sealing technologies and excellent communication skills.Key ResponsibilitiesProvide technical support to customers through training...


  • Longview, Texas, United States Red Knight Solutions, LLC Full time

    Our Mission:We partner with professionals to find the right fit for their future.Our SWAT team approach aligns expertise with client needs, forging long-lasting partnerships.Red Knight Solutions seeks a Field Specialist for its Infrastructure Delivery team.Reporting to the Territory Supervisor, the Field Specialist performs hardware-focused break fix...


  • Longview, Texas, United States Red Knight Solutions, LLC Full time

    Field Specialist Job DescriptionAt Red Knight Solutions, LLC, we're committed to partnering with talented individuals to find the perfect fit for their future. Our SWAT team approach is built on aligning expertise with client needs to forge lasting partnerships.We're seeking a skilled Field Specialist to join our Infrastructure Delivery team. Reporting to...


  • Longview, Texas, United States Biolife Plasma Services Full time

    About the RoleWe are seeking a highly skilled Medical Support Specialist to join our team at BioLife Plasma Services. As a Medical Support Specialist, you will play a critical role in ensuring the safety and well-being of our donors and the quality of our plasma collection process.Key ResponsibilitiesDetermine donor eligibility to donate plasma, including...


  • Longview, Texas, United States Biolife Plasma Services Full time

    About the RoleAs a Medical Support Specialist at BioLife Plasma Services, you will play a vital role in ensuring the quality and safety of plasma donations. Your primary responsibility will be to determine donor eligibility, manage donor adverse events, and review laboratory test results. You will work closely with the Center Manager and Center Physician to...


  • Longview, Texas, United States Biolife Plasma Services Full time

    About the RoleWe are seeking a highly skilled Medical Support Specialist to join our team at BioLife Plasma Services. As a Medical Support Specialist, you will play a critical role in ensuring the safety and well-being of our donors and employees.Key ResponsibilitiesDetermine donor eligibility to donate plasma, including proper management of informed...


  • Longview, Texas, United States MSCCN Full time

    Job SummaryWe are seeking a skilled Customer Support Representative to join our team in Longview, TX. As a key member of our support team, you will be responsible for providing exceptional customer service, resolving issues, and performing various administrative tasks.Key Responsibilities:Answering phone calls and responding to customer inquiriesProcessing...


  • Longview, Texas, United States Biolife Plasma Services Full time

    About the RoleBioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd. We are seeking a highly skilled Medical Support Specialist to join our team in Longview, TX.As a Medical Support Specialist, you will play a critical role in ensuring the safety and well-being of our donors. Your primary responsibilities will include determining donor...


  • Longview, Texas, United States Biolife Plasma Services Full time

    About the RoleWe are seeking a highly skilled and compassionate Medical Support Specialist to join our team at BioLife Plasma Services. As a Medical Support Specialist, you will play a critical role in ensuring the safety and well-being of our donors, while also contributing to the collection of high-quality plasma that will become life-changing...


  • Longview, Texas, United States Biolife Plasma Services Full time

    About the Role:As a Medical Support Specialist at BioLife Plasma Services, you will play a vital role in ensuring the quality and safety of plasma donations. Your primary responsibility will be to determine donor eligibility, manage donor adverse events, and review laboratory test results. You will also be responsible for notifying donors of unsuitable test...


  • Longview, Texas, United States Biolife Plasma Services Full time

    Job SummaryBiolife Plasma Services is seeking a Medical Support Specialist to support plasma center operations. The successful candidate will work under the guidance of the Center Manager and Center Physician to ensure the smooth operation of the plasma collection process.Key ResponsibilitiesEvaluate donor reactions and follow applicable SOPs for medical...


  • Longview, Texas, United States Biolife Plasma Services Full time

    About the RoleAs a Medical Support Specialist at BioLife Plasma Services, you will play a vital role in ensuring the safety and well-being of our donors. Your primary responsibility will be to determine donor eligibility, manage donor adverse events, and review laboratory test results. You will also be responsible for notifying donors of unsuitable test...


  • Longview, Texas, United States Biolife Plasma Services Full time

    About the RoleAs a Medical Support Specialist at BioLife Plasma Services, you will play a critical role in ensuring the safety and well-being of our donors. Your primary responsibility will be to determine donor eligibility, manage donor adverse events, and review laboratory test results. You will also be responsible for notifying donors of unsuitable test...


  • Longview, Texas, United States Biolife Plasma Services Full time

    At Biolife Plasma Services, we are seeking a highly skilled Medical Support Specialist to join our team. As a Medical Support Specialist, you will play a critical role in ensuring the safety and well-being of our donors. Your primary responsibility will be to determine donor eligibility to donate plasma, manage donor adverse events, and review laboratory...

  • Plasma Center Nurse

    6 days ago


    Longview, Texas, United States Biolife Plasma Services Full time

    About the RoleAs a Medical Support Specialist at BioLife Plasma Services, you will play a vital role in ensuring the safety and well-being of our donors. Your primary responsibility will be to determine donor eligibility, manage donor adverse events, and review laboratory test results. You will also be responsible for notifying donors of unsuitable test...


  • Longview, Texas, United States Biolife Plasma Services Full time

    About the RoleAs a Medical Support Specialist at BioLife Plasma Services, you will play a critical role in ensuring the quality and safety of plasma donations. Your primary responsibility will be to determine donor eligibility, manage donor adverse events, and review laboratory test results. You will work closely with the Center Manager and Center Physician...

  • Plasma Center Nurse

    5 days ago


    Longview, Texas, United States Biolife Plasma Services Full time

    About the RoleThe Medical Support Specialist (Plasma Center Nurse) plays a vital role in supporting plasma center operations. This position requires a commitment to customer service and quality, ensuring the highest standards are met in every interaction with donors.Key responsibilities include determining donor eligibility, managing donor adverse events,...