Customer Support Specialist
2 weeks ago
iClassPro, Inc. is a leading provider of class management software solutions for children's activity centers. We're seeking a skilled Customer Support Representative to join our team.
Key Responsibilities:
- Respond to customer inquiries via phone calls, emails, and live chats.
- Provide exceptional customer service by promptly addressing customer concerns and resolving issues.
- Assist customers with product navigation, troubleshooting, and problem-solving.
- Collaborate with other team members and departments to resolve complex customer issues.
- Document customer interactions and maintain accurate records.
Requirements:
- Two years prior experience in customer support.
- Excellent communication skills, both written and verbal.
- Strong technical problem-solving abilities.
- Ability to remain calm and professional in challenging situations.
- Attention to detail and strong organizational skills.
- Experience with help desk software or CRM systems is a plus.
What We Offer:
- An amazing work culture that provides opportunity for growth.
- Generous Paid Time Off for a healthy work-life balance.
- Health Insurance including medical, dental, and vision.
- Paid medical and life insurance policy.
- 401K with company match.
iClassPro is an Equal Opportunity Employer.
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