IT Support Specialist

3 weeks ago


Longview, Texas, United States Red Knight Solutions, LLC Full time

Our Mission:

We partner with professionals to find the right fit for their future.

Our SWAT team approach aligns expertise with client needs, forging long-lasting partnerships.

Red Knight Solutions seeks a Field Specialist for its Infrastructure Delivery team.

Reporting to the Territory Supervisor, the Field Specialist performs hardware-focused break fix services and solutions on client products.

Candidates must possess basic and moderately complex troubleshooting and repair skills.

Position requires moderately complex analytical skills and decision-making based on established guidelines.

Benefits:

$40 + $5 Per Diem per call

Responsibilities and Skills:

  • Providing customer break fix support for designated equipment
  • Communicating clearly in written and verbal form
  • Possessing excellent customer service skills
  • Accepting and delivering all service calls assigned
  • Completing all administrative tasks associated with each call
  • Responsible for control and return of assets and inventory
  • Other duties may be assigned to meet business needs
  • May provide functional guidance to colleagues

Requirements:

  • Typically requires technical school certification or equivalent and 1-2 years of relevant experience
  • Ability to drive yourself to client locations
  • Ability to lift and move various computer equipment up to 50 lbs.
  • Valid driver's license
  • Reliable transportation with valid registration and adequate insurance


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