Technical Support Specialist

1 day ago

Longview, Texas, United States VSP Technologies Full time
Job Title: Field Support Specialist

The Field Support Specialist plays a critical role in providing technical, product, and sales support to current and new customers, driving sales growth in key industries such as Power Generation, Oil and Gas, Pulp and Paper, Chemical, and Industrial.

Key Responsibilities:
  • Expand sales and use of VSP products through identification of sealing needs and cost savings opportunities for customers
  • Coordinate with Sealing Specialist and Regional Sales Manager to provide customer support within all VSP industries
  • Provide direct support to VSP personnel, including Sealing Specialists, Product & Application Engineers, Business Unit Directors, Support Services, and Operations Support Specialists
  • Prepare and present on-site or virtual training classes to customers
  • Discover opportunities to provide sealing solutions and document cost savings through training classes, walk and talks, problem-solving, etc.
  • Be on-site at customer location and available on a daily basis
  • Conduct on-site storeroom surveys at customer locations
  • Be able to receive in product and process orders through MAS
  • Maintain existing agreements, handle VMI counts, process required paperwork, and maintain VSP Inventory as required
  • Work closely with customer receiving department to clear up any issues with Incoming orders in a timely manner
  • Help plant engineers anticipate needs by getting them to think about and plan how to minimize downtime as well as to be more efficient during scheduled shutdowns
  • Become the customer's fluid sealing trusted advisor by answering questions such as torque calculations and gasket recommendations for the staff of the plant and third-party contractors
  • Coordinate with Marketing and RSL to develop customer reference documents, including visual aids, such as gasket boards and pocket cards
  • Be the liaison between Eastman, VSP Inside sales, and Manufacturer when any emergency need arises
  • Work closely with corporate administration and operations management to meet and exceed the customer's service expectations
  • Establish a relationship with non-customers through referrals from existing customers
  • Identify key influencers on the plant's/corporate engineering team and establish trust and rapport through expert field knowledge ensuring that your customer understands all that VSP has to offer
Requirements:
  • Associate or bachelor's degree in a technical or business-related field, or equivalent experience
  • Experience and/or training related to job functions
  • Microsoft Office (Excel, PowerPoint, and Word) proficiency
  • Associate or bachelor's degree in a technical or business-related field (Preferred)
  • Customer service experience in manufacturing and/or sales (Preferred)
  • Working knowledge of MAS500 (Preferred)

VSP Technologies provides equal opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, marital status, political affiliation, or veteran status.

For applicants or employees who are disabled or require a reasonable accommodation for any part of the application or hiring process may request assistance by contacting Human Resources.

Successful completion of background check and drug screen required.

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