Lead Partner Advisor

3 weeks ago

San Francisco, California, United States Qcells Full time

About the Role

This Lead Partner Advisor will play a critical role in managing client relationships, analyzing customer inquiries, and serving as the primary point of contact for our business partners across the organization. As a key member of our fast-growing team, you will have the opportunity to support and contribute to the business's operations.

Responsibilities

  • Collaborate with the team manager to prioritize business goals with junior advisors.
  • Assist with new hire training for junior advisors.
  • Build and maintain relationships with Tier 1 business partners.
  • Exercise discretion and independent judgment to resolve customer issues and provide ongoing relationship support.
  • Project manage key platform enhancements by developing business requirements and interfacing with EnFin enterprise stakeholders.
  • Establish and maintain good rapport with all customers in a positive manner and anticipate their needs.
  • Understand trends, analysis, data, and manage business partner rewards and engagement programs.
  • Identify opportunities for future business development and expansion.
  • Manage and update sales change orders.
  • Maintain knowledge of the organization's products, services, and customer service policies and update procedures as needed.
  • Demonstrate agility amidst platform issues and communicate issues with partners in a sophisticated manner.
  • Plan and execute business initiatives to improve efficiency in the sales operation under general supervision of the Director of Operations.
  • Prepare project and productivity reports and ensure compliance with quality and safety requirements.
  • Develop and maintain internal and external communication channels.
  • Analyze and advise on employee, labor, vendor, and supplier contracts.
  • Perform risk analysis to mitigate and manage risks.
  • Analyze consumer and competitor behavior through record keeping of voice of customer reports.

Requirements

  • 5-7 years of experience and/or equivalent combination of education and experience, with a preference for a BA in business administration or similar. A Master's in business administration is a plus.
  • Results-oriented and proactive team player with good business acumen.
  • Familiarity with customer-relationship management (CRM) software programs.
  • Exceptional interpersonal skills toward efficiently communicating new business processes and procedures.
  • Excellent organizational and multitasking skills.
  • Experience working in a high-tech environment.
  • Ability to maintain a calm and polite manner in stressful situations.
  • Previous experience working in sales operations or customer service industry.
  • Advanced knowledge of business operations and project planning.
  • Proficiency in analyzing budgets and preparing financial reports.
  • Exceptional ability to identify future business opportunities and mitigate compliance risks.

About Qcells

Hanwha Q CELLS America Inc. (HQCA) is headquartered in Irvine, CA, and handles sales for the North American region. It is a subsidiary of Hanwha Q CELLS Co., Ltd., one of the world's largest and most recognized photovoltaic manufacturers for its high-performance, high-quality solar cells and modules. Through its growing global business network spanning Europe, North America, Asia, South America, Africa, and the Middle East, the company provides excellent services and long-term partnerships to its customers in the utility, commercial, government, and residential markets.

Physical, Mental, and Environmental Demands

To comply with the Rehabilitation Act of 1973, the essential physical, mental, and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

Mobility

Standing: 20% of time

Sitting: 70% of time

Walking: 10% of time

Strength

Pulling: up to 10 Pounds

Pushing: up to 10 Pounds

Carrying: up to 10 Pounds

Lifting: up to 10 Pounds

Dexterity (F = Frequently, O = Occasionally, N = Never)

Typing: F

Handling: F

Reaching: F

Agility (F = Frequently, O = Occasionally, N = Never)

Turning: F

Twisting: F

Bending: O

Crouching: O

Balancing: N

Climbing: N

Crawling: N

Kneeling: N

Salary Range

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job's minimum qualifications.

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