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Sales and Customer Service Representative

2 months ago

Park Ridge, Illinois, United States Massage Envy Full time

About the Role

We're seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you will be responsible for delivering exceptional customer experiences and promoting the value of Total Body Care.

Key Responsibilities

  • Provide outstanding customer service and ensure every client feels valued and understood
  • Promote the benefits of Total Body Care by educating clients on new services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases
  • Support clinic flow by greeting clients, scheduling services, and addressing questions
  • Help grow and retain a client base through in-person and phone/email outreach

What We Offer

  • Competitive hourly rate of $15-$17, plus bonuses and commissions
  • Employer-assisted healthcare for full-time employees
  • Matching 401(k) after 90 days of employment
  • Employee Assistance Program
  • A flexible schedule for a better work-life balance
  • In-depth product and service training
  • A free massage, skincare, or stretch service each month
  • XX% off all products

Requirements

  • Previous commission-based sales experience (highly preferred)
  • Must have a high school diploma (or equivalent)
  • Must be 18 or older
  • Critical thinking and excellent math and computer skills
  • Great people skills and ability to establish positive relationships with guests
  • Supporters of total body care with a general knowledge of massage and skin care services

Our Culture

  • Trained leadership invested in your success
  • Award programs, like Sales Associate of the Year
  • A caring community that celebrates individuality and shares knowledge

We're a growing community with experienced professionals who share your passion for helping others. If you're ready to join us, we can't wait to meet you.