Customer Service Representative

3 weeks ago


Highland Park, Illinois, United States Waterway Carwash Full time
Job Title: Customer Service Representative

At Waterway Carwash, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and creating a positive experience for every visit.

Key Responsibilities:
  • Provide outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Sell car wash services, memberships, and additional purchase options to customers, achieving sales and revenue goals for the location.
  • Maintain a safe, clean, and organized environment, ensuring a positive visit for every customer.
  • Keep convenience store merchandise stocked and organized, displays clean and well presented.
  • Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately.
Requirements:
  • 6 months work experience in customer service, retail, or sales strongly preferred.
  • Current and valid driver's license.
  • Professional demeanor, behavior, and appearance in accordance with company policy.
  • Ability to perform all essential functions safely without endangering oneself or others.
Why Waterway?

We offer a dynamic and supportive work environment, with opportunities for advancement, promotion, and cross-training. Our team members enjoy flexible scheduling, tuition assistance, free car washes, and gas discounts, as well as a referral bonus program and recognition as a Top Workplace.

We are an equal opportunity employer and do not discriminate against applicants for employment on the basis of race, color, religion, national origin, ancestry, gender identity, pregnancy, age, disability, sexual orientation, military status, citizenship or immigration status, or legally-protected status.



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