Customer Service Representative

5 days ago


Park Ridge, Illinois, United States DMS Pharmaceutical Group, Inc. Full time
Job Opportunity

DMS Pharmaceutical Group, Inc. is seeking a highly skilled Customer Service/Inside Sales Representative to join our team in Park Ridge, IL.

Key Responsibilities:

  • Respond to customer inquiries and requests through phone calls and emails in a timely and professional manner.
  • Provide exceptional customer service by resolving issues efficiently and effectively.
  • Manage specific accounts and process customer orders with accuracy and attention to detail.
  • Engage in cold calling to pursue new business opportunities.
  • Investigate customer complaints and resolve them in a prompt and professional manner.
  • Ensure all customer interactions align with company values and policies.
  • Maintain strong product knowledge to provide expert advice to customers.
  • Comply with all company policies and procedures.

Requirements:

  • Associate's degree or equivalent experience.
  • Excellent communication and interpersonal skills.
  • Ability to prioritize tasks and meet deadlines.
  • Strong time management and organizational skills.
  • Ability to handle multiple tasks simultaneously and resolve customer issues effectively.
  • AS400 background is a plus.


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