Bilingual Spanish Banking Associate

2 weeks ago

Denver, Colorado, United States PNC Financial Services Group Full time
Job Overview

Position Summary

At PNC Financial Services Group, we recognize that our employees are our most valuable asset and key to our success in the financial sector. We are committed to creating an inclusive environment where every team member feels appreciated and empowered to contribute to our mission. As a Full-Time Banking Associate within our Retail Banking division, you will deliver outstanding customer service, efficiently handle a variety of banking transactions, and guide customers in utilizing new technologies while identifying opportunities for banking product referrals through strong relationship-building skills.

Bilingual Spanish Required
Key Responsibilities
  • Provide a distinctive customer experience focused on enhancing financial wellbeing and fostering loyalty while increasing customer engagement. Manage diverse customer interactions and educate clients on available financial solutions.
  • Engage in meaningful discussions with customers to uncover banking needs and refer them to appropriate branch personnel or PNC partners.
  • Conduct lobby engagement initiatives to connect with clients and promote PNC's offerings to fulfill their financial needs. Inform customers about managing transactions using available technology and resources.
  • Utilize product knowledge and procedural expertise to address customer inquiries and resolve issues.
  • Comply with all operational policies and procedures, exercising sound judgment within established guidelines. Ensure that teller and branch operations are conducted efficiently and accurately.

At PNC, we pride ourselves on our reputation, and we expect our employees to embody the following values:

  • Customer-Centric - Understand and prioritize customer needs and satisfaction in all business decisions, creating tailored solutions.
  • Risk Management - Evaluate and manage risks associated with business objectives to align with PNC's Enterprise Risk Management Framework.
  • To explore more about this opportunity and others, please refer to our resources.
Qualifications

Successful candidates will demonstrate the necessary knowledge, skills, and abilities for this role. Below are the preferred skills, competencies, work experience, education, and required certifications:

Preferred SkillsAccountability, Banking Knowledge, Client Engagement, Customer Experience, Customer Service, Opportunity Identification, Technology Utilization, Proactive SalesCompetenciesAttention to Detail, Customer Needs Assessment, Banking Products Knowledge, Digital Literacy, Effective Communication, Fraud Prevention, Multi-tasking, Problem Solving, Understanding Customer NeedsWork ExperiencePositions at this level typically do not require a college degree; a high school diploma, GED, or relevant experience may suffice to fulfill primary responsibilities. A combination of education, job-specific certifications, and experience may be considered in lieu of a degree.EducationNo Degree RequiredCertificationsNo Certifications RequiredLicensesNo Licenses RequiredCompensation TransparencyBase Salary: $24,960.00 – $57,200.00. Salaries may vary based on location, market data, and individual qualifications. This role may be eligible for performance-based incentives.BenefitsPNC offers a comprehensive benefits package to support your current and future needs. Options for full-time employees may include medical and prescription coverage, dental and vision plans, life insurance, short and long-term disability, 401(k) with company match, pension plans, and various paid time off options.

For more information about our benefits and programs, please refer to our resources.

Equal Employment Opportunity (EEO)

PNC is an equal opportunity employer, welcoming applicants from diverse backgrounds regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories.

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