Customer Service Representative
4 weeks ago
The Customer Service Associate is responsible for delivering exceptional customer service, supervising and directing the Front End team, and ensuring that all company policies and procedures are followed. This role requires strong leadership skills, excellent communication skills, and the ability to work in a fast-paced environment.
Key Responsibilities
- Deliver superior guest service and ensure absolute customer satisfaction
- Maintain customer satisfaction by providing solutions to concerns
- Learns and uses the GUEST program
- Supervises front end cleanliness and organization
- Controls traffic flow on the front
- Ensures compliance with all laws, policies and procedures through regular front end management
- Processes information and merchandise through computer system and POS register system at lanes, self-checkout/RAP attendant and service desk
- Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.)
- Handles software and hardware equipment issues
- Work within company programs, policies and procedures
- Follows safety policies and procedures; is a safety role model
Requirements
- Customer service skills
- Genuine
- Friendly
- Leadership skills
- Communication skills
- Honesty/Integrity
- Money handling skills
- Ability to multi-task
- High energy level
- Adaptability
Work Environment
- Occasionally risk of electrical shock
- Outdoor weather conditions from exterior doors
- Chemicals while cleaning
Physical Demands
- Regularly stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, communicate with associates and customers, lift and/or move up to 15 pounds
- Frequently overhead lifting, climb, balance, lift and/or move up to 25 pounds
- Occasionally sit, crawl, smell, lift and/or move up to 50 pounds
Language Skills
- Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Ability to write routine reports and correspondence
- Present information and respond to questions from groups of managers, clients, customers, and the general public
Mathematical Skills
- Basic math concepts (addition, subtraction, division, multiplication)
Certificates, Licenses, Registrations
- No required certifications, licenses, or registrations
Recommended Equipment
- Slip resistant shoes with closed toe and heel
- Ladders
- Stepladder
- Uniform per store policy
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