Customer Service Representative
4 weeks ago
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative at Planet Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.
Key Responsibilities
- Greet members, prospective members, and guests, and provide a positive first impression of our club.
- Handle all front desk related activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
- Respond to member questions and concerns in a timely and professional manner, and escalate issues to management as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are a must.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
Compensation
$8.00 per hour
About Planet Fitness
At Planet Fitness, we are committed to providing a Judgement Free Zone for our members. We believe that everyone deserves a supportive and motivating environment to achieve their fitness goals. If you are a motivated and customer-focused individual who is passionate about fitness and health, we encourage you to apply for this exciting opportunity.
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