Customer Service Representative

4 weeks ago


Bossier City, Louisiana, United States YoungWilliams Full time
Job Summary

The Customer Service Representative plays a vital role in representing the Louisiana Department of Revenue, providing accurate and timely information to taxpayers and tax practitioners regarding taxes and fees administered by the department. This position requires a thorough understanding of tax laws, rules, regulations, and policies, as well as excellent communication and analytical skills.

Key Responsibilities

  • Respond to customer inquiries, utilizing knowledge of tax laws and departmental policies to provide accurate information and instructions.
  • Analyze accounts for which returns have been processed, researching the history of the taxpayer's account to provide accurate information and instructions.
  • Review original and amended tax returns to ensure changes are in compliance with current tax laws, correcting returns that are not in compliance and notifying the taxpayer.
  • Calculate correct taxes, penalty, interest, and fees due based on applicable knowledge of the specific tax.
  • Collaborate with taxpayers or tax professionals to educate them on the use of LDOR filing and payment applications, LDOR's website, and proper form usage.
  • Correct records held within LDOR's information system (DELTA) to accurately reflect amounts reported and due, eliminating assessments issued in error, correcting data entry errors, and online entry of returns.
  • Perform other duties as assigned by direct supervisor and/or Contact Center supervisor.
  • Complete mandatory training requirements within established deadlines.

Requirements

  • Minimum Qualification - One year of college or business school preferred or equivalent work experience in a business-related curriculum.
  • Preferred - One year of call center experience in which clerical work was a major duty.
  • Experience in bookkeeping, reviewing tax returns, records, applications, and other tax-related forms.
  • Strong computer skills and typing proficiency required.
  • Ability to type at least 30 words per minute.

Please note: Any applicant who receives and accepts a conditional offer of employment will be required to successfully pass a completed criminal history records check prior to his or her first day of work. The completed history records check includes, but is not limited to, fingerprints, state background check, FBI background check, and Tax Clearance for suitability to access Federal Tax Information (FTI).



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