Customer Service Representative: Morgan City, LA
3 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at American Cash Advance Company. As a key member of our team, you will be responsible for building exceptional customer relationships, marketing to gain new customers, reviewing accounts for accuracy and needed updates, funding loans, collections, and customer acquisitions.
Key responsibilities include:
- Building exceptional customer relationships
- Marketing to gain new customers
- Reviewing accounts for accuracy and needed updates
- Funding loans
- Collections
- Customer acquisitions
Other responsibilities include:
- Working closely with and supporting others in a positive, team environment to enhance the customer experience
- Maintaining a clean and professional office environment
- Safeguarding company monies & property
- Assisting in managing P&L's
- Adhering to all company policies, procedures, creed, and industry laws
- Staying up to date on all company trainings and industry laws
- Calling and documenting calls to past, present, and future customers
- Educating customers on the terms and conditions of the contract
- Following instructions and responding to management direction
- Reporting for work on time, as scheduled and ready to begin your work day
Experience in the industry is welcome, but not necessary. You will gain loads of experience, but before you do, you should already possess the following skills:
- Math skills, including the ability to count money
- Social skills, including the ability to engage and interact professionally
- Problem-solving skills, including the ability to negotiate payment terms
- Communication skills, including the flexibility to work with different personalities
- Computer skills, including the ability to use computer programs required to process day-to-day transactions
- Clerical skills, including the ability to file folders, answer phones, scan and copy paperwork
- Organization skills, including the ability to utilize filing systems
Other requirements include:
- Must be 18 years old
- Have a valid driver's license
- Have a dependable vehicle
- Be eligible to work in the USA
- Be able to successfully complete all post-offer screens, including a criminal background check, MVR, and reference check
We are an equal opportunity employer and offer excellent benefits, including:
- Health insurance (up to 80% of premiums paid by company)
- Dental, vision, life, long and short-term disability, and more
- 401K
- Paid holidays
- Paid vacations
- Paid all-purpose time off
- Paid training
- Advancement opportunity
- Unlimited earning potential and more
If you think you have what it takes to be a part of our dynamic team, please apply today. For more information about American Cash Advance Company, visit our website at American Cash Advance Company.
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