Customer Service Representative
3 weeks ago
Adecco US, Inc. is seeking a skilled Customer Service Representative to join our team in the lighting department.
This role is an integral part of supporting our clients through customer service, technical support, and acting as a resource to the outside sales team.
Key Responsibilities:
- Resolve customer inquiries in an accurate, efficient, and courteous manner in a high-volume call center environment.
- Be the subject matter expert and front-line person for technical problems and provide support with lighting products.
- Work in a team environment to extend client expectations.
- Manage and resolve general customer service issues with lighting/power products.
- Handle technical troubleshooting for lighting products (training provided).
- Effectively manage customer follow-ups.
- Maintain a high level of product knowledge.
Requirements:
- 2-5 years of customer service experience.
- Superior customer service skills.
- Strong interpersonal, analytical, verbal, and written communication skills.
- Ability to interact and communicate with individuals at all levels of the organization.
- Attention to detail in composing materials, establishing priorities, and meeting deadlines.
- Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks/demands and get results.
- Strong organizational skills.
- Strong knowledge of a variety of computer software applications (SAP is a plus).
- Basic Microsoft Office skills and experience with Outlook.
Adecco provides one of the most comprehensive benefits packages in the industry to contract workers.
Benefits are available to you as a contractor after one week of employment.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled.
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