Event Services Supervisor
2 weeks ago
Thank you for considering a position with the Oaklawn Team. We take pride in our remarkable heritage and are committed to fostering a vibrant environment for both our guests and Team Members, aiming to be Arkansas' Employer of Choice.
Position Overview:
The Event Services Supervisor plays a crucial role in overseeing banquets and events, ensuring a welcoming and professional atmosphere at our establishment.
KEY RESPONSIBILITIES:
The following duties are essential to this role and may include additional responsibilities as needed:
- Actively promotes and exemplifies exceptional customer service in line with departmental and company standards.
- Maintains confidentiality regarding all departmental and company matters.
- Delivers outstanding service to all guests.
- Facilitates effective communication with other departments within the Casino.
- Ensures that the environment and service meet the Casino's food and beverage standards.
- Oversees the arrangement of events according to specific requirements.
- Ensures quality control of all served items.
- Trains and directs staff members, organizing their workloads effectively.
- Maintains a safe, clean, and professional environment.
- Manages inventory and service ware.
- Creates staff schedules and assigns duties based on event functions.
- Collaborates with the Food & Beverage Department to coordinate all functions.
- Possesses knowledge of dining operations and customer service.
- Familiarity with all menu items, including entrees, sides, beverages, and desserts.
- Knowledge of POS systems.
- Adheres to established procedures and policies of the Oaklawn Racing Casino Resort.
QUALIFICATIONS:
To excel in this position, candidates must demonstrate the ability to perform essential duties satisfactorily. The following qualifications are required:
- Minimum age of 21 years.
- High School Diploma or GED.
- At least two years of experience in banquet or food service.
- Food Handler's card.
- Ability to manage multiple projects and tasks simultaneously.
- Capability to perform physical duties associated with Guest Services.
- Strong interpersonal skills to interact with guests, staff, and colleagues, resolving conflicts diplomatically.
SUPERVISORY ROLE:
This position includes supervisory responsibilities.
CERTIFICATIONS:
Employees must qualify for necessary licenses and permits as required by federal, state, and local regulations. Completion of R.S.A. and ServSafe certification is required.
OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.
We are dedicated to providing a drug-free, healthy, safe, and secure environment for our Team Members. All applicants must undergo a pre-employment drug screening and background check.
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