Customer Care Representative
2 weeks ago
Customer Service Agent
Location: Seattle, WA
Category: Administrative Support
Position Type: Full Time
Status: Non-Exempt
Department: Operations
Position Overview:
Seattle Customer Service Center Agent
ROLE SUMMARY:
- Manage customer service inquiries and provide accurate rate estimates to ensure a high level of customer satisfaction.
- Facilitate the processing of bills and documents at the designated receiving area.
KEY RESPONSIBILITIES:
DOCUMENT PROCESSING / BILLING:
- Receive and manage documents at the receiving area.
- Update orders and shipments within the system.
- Accurately assess shipment rates for billing purposes.
CUSTOMER INTERACTION:
- Respond efficiently to customer inquiries and resolve any issues that arise.
- Input bookings and collaborate with various departments.
RATE QUOTATIONS:
- Deliver competitive rate estimates to clients.
- Forward new account leads to the Regional Manager.
ADDITIONAL RESPONSIBILITIES:
- Oversee mail distribution and maintain office files.
- Prepare invoices and suggest improvements to procedures.
- Adhere to quality policies and procedures.
The company promotes a drug-free workplace and adheres to safety measures.
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