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Customer Service Representative

2 months ago

Seattle, Washington, United States Virginia Mason Medical Center Full time

Job Summary

We are seeking a skilled Customer Service Representative to join our team at Virginia Mason Medical Center. As a Switchboard Operator, you will be the first point of contact for our patients and visitors, providing prompt and courteous service using complex communication skills.

Key Responsibilities

  • Answer and connect calls in a timely and efficient manner
  • Provide accurate and helpful information to patients and visitors
  • Triages calls and relays messages to various departments
  • Perform clerical duties, such as data entry and record-keeping
  • Dispatch services as needed

Requirements

  • Working knowledge of basic medical terminology
  • Excellent communication and customer service skills
  • Ability to work efficiently in a fast-paced environment
  • Basic computer skills
  • Ability to learn quickly and adapt to new situations

What We Offer

  • Competitive starting wages and opportunities for growth
  • Comprehensive benefits package, including health, dental, and vision insurance
  • Flexible scheduling and paid time off
  • Opportunities for professional development and continuing education

About Us

Virginia Mason Medical Center is a leading healthcare provider in the Pacific Northwest, dedicated to delivering high-quality patient care and exceptional service. We are committed to creating a positive and supportive work environment for our employees, and we offer a range of benefits and perks to support your career and personal growth.