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Customer Service Representative

2 months ago

Seattle, Washington, United States Empire Today Full time
Job Summary

Empire Today is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Issue Resolution: Investigate and resolve customer complaints, escalating complex issues to senior team members as needed.
  • Communication: Maintain open and effective communication with customers, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Analyze and resolve customer issues, using problem-solving skills and knowledge of our products and services.
  • Team Collaboration: Work collaboratively with colleagues to achieve team goals, share knowledge, and provide support.
Requirements
  • Education: High school diploma or equivalent required; associate degree preferred.
  • Experience: Minimum one year of customer service experience preferred.
  • Skills: Excellent communication, problem-solving, and interpersonal skills; proficiency in MS Word, Excel, and Outlook.
  • Work Environment: Must be willing to work in a fast-paced customer service environment, with rotating Saturdays.
Why Empire Today?

At Empire Today, we empower our employees to strive for their unique goals, invest in their growth and development, and provide a supportive work environment. We take care of our people, offering a range of benefits and perks to help them live well, both at work and at home. Join our team and be part of a dynamic and inclusive company culture that values teamwork, creativity, and growth.