Customer Service Representative

23 hours ago


Coeur d'Alene, Idaho, United States Metro Express Car Wash Full time
Job Summary

Metro Express Car Wash is seeking a highly motivated and customer-focused Customer Service Representative to join our team in Coeur d'Alene. As a Customer Service Representative, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and upholding the company's core values.

Key Responsibilities
  • Customer Service: Greet and assist customers through the car wash process with a smile and focused attention.
  • Product Knowledge: Inform customers about promotions, sales, and memberships according to training standards.
  • Guidance: Guide customers through the entrance of the car wash.
  • Safety and Security: Promote a safety-conscious culture and safe working environment.
  • Customer Satisfaction: Ensure customer satisfaction and loyalty.
  • Facility Maintenance: Participate in facility, equipment, and property cleaning.
  • Excellence: Go above and beyond to help customers, colleagues, and live by the Core Values.
Requirements
  • Integrity and Passion for Customer Service: Demonstrate a strong commitment to customer satisfaction and service excellence.
  • Problem-Solving and Conflict Resolution: Possess excellent problem-solving and conflict resolution skills.
  • Availability: Availability to work flexible schedules, including evenings and weekends.
  • Physical Demands: Ability to work outdoors in varying temperatures and weather conditions, stand for long periods, and safely lift up to 50 lbs.
  • Previous Experience: Previous retail sales experience is a plus.
Company Core Values

Metro Express Car Wash operates on the following core values: Passion for Service, Ownership, and Grit.

Benefits
  • Competitive Pay: $17-$18 DOE per hour plus commissions.
  • Medical Insurance: Comprehensive medical insurance package.
  • Dental and Vision Insurance: Dental and vision insurance coverage.
  • Short-Term and Long-Term Disability: Short-term and long-term disability insurance.
  • EAP Services: Employee Assistance Program services.
  • 401(k) Plan: 401(k) retirement plan with company match.
  • Tuition Reimbursement: Tuition reimbursement program.
  • Paid Time Off: Generous paid time off policy.
  • Free Weekly Car Wash: Free weekly car wash for employees.


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