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Customer Service Specialist
2 months ago
Retail Sales Associate
Overview
5.11 Tactical is a prominent name in the tactical apparel and equipment industry, recognized for our cutting-edge products tailored for the most challenging environments. Our core values—Trust, Responsiveness, Accountability, and Commitment—are integral to our ethos and guide our mission to provide exceptional products.
We are seeking a dedicated Retail Sales Associate to become part of our team. In this role, you will play a crucial part in delivering outstanding customer service, showcasing product expertise, and assisting customers in selecting the ideal gear for their requirements.
Key Responsibilities:
- Provide an exceptional brand experience through outstanding customer service
- Maintain in-depth knowledge of products and services
- Ensure merchandise is displayed in accordance with brand standards
- Efficiently manage merchandise shipments
- Assist customers with their purchases and ensure a smooth checkout process
- Foster strong customer relationships by understanding their needs and offering tailored solutions
- Meet individual and store sales objectives
- Collaborate effectively with team members and communicate clearly
- Follow Loss Prevention protocols
Qualifications:
- Friendly demeanor with a strong enthusiasm for customer interaction
- Proficient computer skills and experience with retail POS systems
- Willingness to learn about products and share knowledge with customers
- Comfortable engaging with customers post-sale
- Physical ability to stand, lift, walk, and reach overhead
Core Values:
- Build trust in all interactions
- Listen to customer needs and provide effective solutions
- Take initiative and strive for results
- Overcome challenges and support fellow team members
Join 5.11 Tactical and contribute to a team committed to excellence and innovation in tactical apparel and gear.