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Customer Service Specialist

2 months ago


Downers Grove, Illinois, United States 5.11 Tactical Full time

Retail Sales Associate

Overview

5.11 Tactical is a prominent name in the tactical apparel and equipment industry, recognized for our cutting-edge products tailored for the most challenging environments. Our core values—Trust, Responsiveness, Accountability, and Commitment—are integral to our ethos and guide our mission to provide exceptional products.

We are seeking a dedicated Retail Sales Associate to become part of our team. In this role, you will play a crucial part in delivering outstanding customer service, showcasing product expertise, and assisting customers in selecting the ideal gear for their requirements.

Key Responsibilities:

  • Provide an exceptional brand experience through outstanding customer service
  • Maintain in-depth knowledge of products and services
  • Ensure merchandise is displayed in accordance with brand standards
  • Efficiently manage merchandise shipments
  • Assist customers with their purchases and ensure a smooth checkout process
  • Foster strong customer relationships by understanding their needs and offering tailored solutions
  • Meet individual and store sales objectives
  • Collaborate effectively with team members and communicate clearly
  • Follow Loss Prevention protocols

Qualifications:

  • Friendly demeanor with a strong enthusiasm for customer interaction
  • Proficient computer skills and experience with retail POS systems
  • Willingness to learn about products and share knowledge with customers
  • Comfortable engaging with customers post-sale
  • Physical ability to stand, lift, walk, and reach overhead

Core Values:

  • Build trust in all interactions
  • Listen to customer needs and provide effective solutions
  • Take initiative and strive for results
  • Overcome challenges and support fellow team members

Join 5.11 Tactical and contribute to a team committed to excellence and innovation in tactical apparel and gear.