Senior Vice President of Enterprise Solutions

Position Overview

The Vice President of Enterprise Applications is tasked with leading the deployment and upkeep of organization-wide applications and systems that facilitate our operational processes. A primary focus of this role is to guarantee the ongoing functionality, accessibility, health, and management of the financial processing systems utilized by the credit union, which encompass core banking and ancillary systems, collectively known as the 'core'. This role will also supervise the Digital Platforms (SalesForce, SharePoint) and Database Management (Oracle, MS-SQL).

Key Responsibilities

1. Formulate and implement a strategic vision for enterprise applications that aligns with the organization's objectives, promoting business expansion, operational efficiency, and digital transformation efforts.

2. Lead and mentor a team of professionals responsible for the deployment, customization, and support of enterprise applications. Provide direction and assistance to ensure successful project delivery and ongoing support.

3. Oversee the management and enhancement of the organization's application portfolio. Evaluate the relevance and effectiveness of current applications, identify opportunities for consolidation or decommissioning, and propose new applications to address changing business requirements.

4. Manage relationships with application vendors, negotiate contracts, and supervise service level agreements (SLAs). Monitor vendor performance, assess new technologies and solutions, and drive innovation and cost efficiency.

5. Collaborate with business stakeholders and IT teams to define application requirements and ensure that the development or customization of enterprise applications meets business needs. Supervise the application lifecycle, ensuring compliance with quality standards, best practices, and project timelines.

6. Develop and execute strategies for the seamless integration of enterprise applications, ensuring data integrity, process efficiency, and interoperability across systems. Work with IT teams and business stakeholders to define integration requirements and oversee the implementation of integration solutions.

7. Establish processes and resources for application support and maintenance, including incident resolution, problem management, and enhancement requests. Ensure effective communication and timely resolution of application-related issues.

8. Create governance frameworks, policies, and procedures to ensure compliance with internal policies, regulatory requirements, and industry standards in application development, customization, and usage.

9. Build strong partnerships with business units and stakeholders, understanding their needs, priorities, and challenges. Collaborate to identify opportunities for process enhancement, automation, and leveraging enterprise applications to improve operational efficiency and effectiveness.

10. Lead change management initiatives related to enterprise applications, ensuring smooth transitions, user adoption, and training programs. Facilitate communication, provide guidance, and address user concerns during application changes or upgrades.

11. Develop and manage the enterprise applications budget, ensuring cost-effective resource utilization and alignment with organizational priorities. Monitor expenditures, forecast future needs, and optimize resource allocation.

12. Establish monitoring and performance measurement mechanisms to assess the performance, availability, and reliability of enterprise applications. Analyze metrics, identify areas for improvement, and implement optimization strategies to enhance application performance and user experience.

13. Collaborate with cross-functional teams, including executive leadership, IT teams, business units, and external partners, to understand business needs and ensure enterprise applications align with strategic objectives.

14. Stay updated on emerging technologies, trends, and best practices in enterprise applications. Continuously evaluate and enhance application solutions, architecture, and processes to address evolving business needs and maintain high user satisfaction.

Qualifications

Essential Skills:

1. 4 - 6 years of professional experience in a leadership role overseeing enterprise application functions, including database and SharePoint administration.

2. Experience in financial institutions with knowledge of core banking and ancillary applications or systems.

3. Strong understanding of enterprise application technologies, trends, and best practices.

4. Comprehensive knowledge of application development methodologies, frameworks, and tools.

5. Experience in managing and optimizing application portfolios in a complex organizational environment.

6. Strong understanding of application integration principles and technologies.

7. Excellent leadership and management skills, with the ability to inspire and motivate teams to achieve business goals.

8. Strong stakeholder management and collaboration skills, with the ability to effectively interact with stakeholders at all levels.

9. Solid knowledge of governance frameworks and regulatory compliance related to enterprise applications.

10. Strong analytical and problem-solving skills, with the ability to analyze complex business requirements and recommend effective application solutions.

11. Excellent communication and presentation skills, with the ability to convey technical concepts to both technical and non-technical audiences.

12. Continuous improvement mindset, focusing on driving efficiency, innovation, and operational excellence in enterprise applications.

13. Strong vendor management and contract negotiation skills.

14. Experience in change management, user adoption, and training initiatives related to enterprise applications.

15. Proven track record of successfully leading enterprise application projects and teams.

16. Experience in budget management, resource allocation, and cost optimization for enterprise applications.

17. Familiarity with emerging technologies such as cloud-based applications, AI, and automation in enterprise application environments.

18. Strong understanding of data governance and data management principles related to enterprise applications.

19. Ability to navigate complex organizational structures and collaborate with cross-functional teams to align enterprise applications with business objectives.

Preferred Qualifications:

1. Minimum of a BA/BS in Business, Information Systems, Computer Science, or a related degree.

Organizational Culture

Our organization believes in the principle that we can achieve success by doing good. We value the contributions of diverse perspectives and prioritize the success and wellbeing of our employees. We recognize that every individual in our organization plays a vital role in fostering a healthy environment and achieving our collective goal of prosperity. To this end, we seek bright, energetic, and talented individuals to join our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and personal growth. We strive to embody integrity, self-awareness, courage, and respect for one another while continuously seeking opportunities to learn and improve. We firmly believe that when our employees thrive, our community flourishes.