Housekeeping Associate

2 days ago


Destin, Florida, United States Hotel Effie Sandestin Autograph Collection Full time
Job Summary

We are seeking a highly skilled and detail-oriented Guest Room Attendant to join our team at Hotel Effie Sandestin Autograph Collection. As a key member of our housekeeping team, you will be responsible for maintaining the highest standards of cleanliness and hospitality in our guest rooms.

Responsibilities
  • Ensure all guest rooms are thoroughly cleaned and prepared for arrival, adhering to Hotel Effie/Highgate Hotels standards.
  • Restock guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
  • Remove all trash and dirty linen from guestrooms and hallways.
  • Keep all hallways, public areas, and closets clean, neat, and vacuumed (if applicable).
  • Restock the housekeeping cleaning cart for the next day's use.
  • Replenish chemical bottles.
  • Clean the room with the door closed according to Hotel Effie/Highgate Hotels standards unless requested to do otherwise by the guest.
  • Report all missing items from the room (i.e., irons/boards, hair dryers, etc.) to the Housekeeping Supervisor/Manager.
  • Report any maintenance repairs immediately to the Housekeeping Supervisor/Manager.
  • Handle items for Lost and Found according to the Hotel Effie/Highgate Hotels standards.
  • Ensure overall guest satisfaction.
Requirements
  • Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Attend all hotel-required meetings and training.
  • Maintain regular attendance in compliance with Hotel Effie/Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform.
  • Comply with Hotel Effie/Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity and meet established productivity standards.
  • Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must be able to understand and manage housekeeping tools such as Synergy device, according to established standards.
  • Must be able to cross-train in other hotel-related areas.
  • Must be able to maintain the confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Always maintain a warm and friendly demeanor.
  • High School diploma or equivalent and/or experience in a hotel or a related field preferred.


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