Medical Billing Operations Director
7 days ago
Position Overview:
This role is responsible for overseeing and managing the billing staff and processes within the Emergency Department Billing sector.
Key Responsibilities:
- Supervise all personnel in the Emergency Department Billing team.
- Oversee the training of new hires and those transitioning to different roles.
- Collaborate with departmental managers to address and resolve internal issues.
- Design and implement new processes while reinforcing existing ones.
- Communicate updates and information regarding clients to managers and staff.
- Monitor staff workload and productivity to ensure efficiency.
- Conduct reviews of employee audits, both current and new.
- Supervise daily tasks related to billing follow-up.
- Ensure that staff are well-trained and understand job expectations, taking corrective action when necessary.
- Foster a collaborative team environment through:
- Effective communication about departmental and organizational initiatives.
- Adjusting procedures to enhance process efficiencies.
- Resolving interpersonal issues among team members.
- Encouraging constructive feedback within the team.
- Manage the recruitment process, including identifying staffing needs, posting positions internally, and participating in the screening and interview process.
- Adhere to all relevant state and federal laws regarding compliance, including HIPAA regulations.
- Ensure adherence to the Code of Conduct and compliance policies by departmental managers and employees.
- Administer appropriate sanctions for any compliance violations.
- Review and approve time and attendance records in line with company standards.
- Provide ongoing feedback and conduct annual performance evaluations for direct reports, as well as monitor evaluations for other staff.
- Uphold the organization’s mission, vision, and values.
- Proactively oversee company policies and address any violations.
- Facilitate departmental meetings and present to senior management as required.
- Ensure compliance with all applicable local, state, and federal laws and regulations related to operations and employment.
Qualifications:
To be successful in this role, candidates must meet the following requirements:
Education:
A Bachelor's degree is preferred, or an equivalent combination of education and experience.
Computer Skills:
Proficiency in word processing, spreadsheet, and internet software, particularly MS Excel and MS Word, is required.
Experience:
- Strong computer skills, including advanced knowledge of word processing and spreadsheet software.
- Demonstrated management skills for overseeing large, multi-task teams.
Specific Knowledge, Skills, and Abilities:
- Ability to learn and adapt to new software and systems.
- Understanding of the company's infrastructure, including its capabilities and limitations.
- Effective teamwork and leadership skills.
- Ability to manage multiple teams and make informed decisions.
- Strong problem-solving skills using logical reasoning.
- Excellent interpersonal and communication skills, both verbal and written.
- Capacity to manage multiple tasks and adapt to changing priorities.
- Ability to interpret safety rules, operational instructions, and procedural manuals.
- Competence in writing routine reports and correspondence.
- Ability to apply common sense to follow instructions.
- Specific vision abilities required for this role include close vision.
- Ability to sit for extended periods, use hands, communicate, and occasionally walk or reach.
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