Finnish Customer Support Specialist
1 week ago
Position: Finnish Customer Support Specialist
Location: Dundalk, Louth, Ireland
Division: Sales
As a Finnish Customer Support Specialist, you will be responsible for addressing customer inquiries and resolving issues efficiently through various communication channels, including phone and email.
Your role will involve:
- Providing effective solutions and alternatives promptly, ensuring customer satisfaction through follow-ups.
- Managing and tracking orders, returns, and pick-ups while keeping customers informed of their status.
- Processing customer orders and delivering expert guidance on our extensive range of products.
- Handling payment processing, managing invoice queries, and escalating issues to the appropriate teams as necessary.
- Identifying sales opportunities and actively pursuing upselling possibilities.
- Utilizing your language skills for translating and proofreading customer orders.
- Building and nurturing strong relationships with customers.
- Striving to meet team service level targets.
- Maintaining current knowledge of products and processes to provide accurate information to customers.
- Adhering to company communication procedures, guidelines, and policies.
- Participating in ad hoc projects and tasks as assigned by management.
Requirements:
- Fluency in Finnish and English is essential.
- Previous experience in a customer service role is preferred, but comprehensive training and support will be provided.
- A customer-centric approach with a friendly and polite demeanor.
- Strong interpersonal skills, with an emphasis on listening and questioning.
- Self-motivated and goal-oriented, willing to exceed expectations for customer satisfaction.
- Ability to multitask and manage time effectively.
- A commitment to delivering high-quality customer service and achieving targets within a team-oriented environment.
- Capability to maintain professionalism under pressure and resolve issues efficiently.
- Proficiency in MS Office and other relevant systems.
- Excellent communication skills, both verbal and written.
About National Pen:
National Pen has been a leader in personalized marketing solutions for over 50 years, providing high-value, low-cost branded products to small and medium-sized businesses. With a global presence across multiple locations, we pride ourselves on our exceptional customer care and commitment to quality.
In December 2016, National Pen Corporation became part of Cimpress N.V., a global leader in mass customization, employing over 10,000 people worldwide.
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