Full Time Branch Ambassador

5 days ago


Dundalk, Maryland, United States Capital One Full time
About the Role

We are seeking a highly motivated and customer-focused Branch Ambassador to join our team at Capital One. As a Branch Ambassador, you will play a vital role in delivering an exceptional customer experience and providing personalized support to our customers.

Key Responsibilities
  • Provide exceptional customer service and support to customers in a fast-paced branch environment.
  • Assist customers with a wide range of transactions, including check cashing, deposits, transfers, and withdrawals.
  • Monitor and mitigate fraud risks, adhering to established operational policies and procedures.
  • Resolve customer inquiries quickly and efficiently, delivering a high level of customer satisfaction.
  • Work collaboratively with the branch team to enhance the overall customer experience.
  • Stay up-to-date with product knowledge and provide recommendations to customers to meet their financial needs.
  • Support the branch team in achieving sales and customer acquisition goals.
  • Participate in ongoing training and development to enhance skills and knowledge.
Requirements
  • High School Diploma or equivalent certification.
  • At least 1 year of retail, sales, or customer service experience.
  • At least 6 months of cash handling experience.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Basic computer skills and proficiency in Microsoft Office.
Preferred Qualifications
  • Associate's degree or higher.
  • 2+ years of retail, sales, or banking experience.
About Capital One

Capital One is a leading financial services company that is committed to helping our customers achieve their financial goals. We offer a comprehensive benefits package, competitive compensation, and opportunities for professional growth and development.



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