Customer Service Representative

2 months ago


Dundalk, Maryland, United States Doug Waire - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Doug Waire - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences that drive business growth and success.

Key Responsibilities
  • Establish and Maintain Customer Relationships
    • Build and maintain strong relationships with customers to understand their needs and preferences.
    • Follow up with customers to ensure their needs are met and provide ongoing support.
  • Provide Exceptional Customer Service
    • Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
    • Use a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations.
  • Collaborate with Agency Team Members
    • Work closely with other agency team members to coordinate and deliver exceptional customer experiences.
    • Communicate effectively with team members to ensure seamless service delivery.
Requirements
  • Dedicated to Customer Service
    • Provide exceptional customer service and support to meet the needs of our customers.
  • Excellent Communication Skills
    • Communicate effectively with customers and team members to ensure clear understanding and delivery of services.
  • Proactive Problem-Solving
    • Identify and resolve customer issues promptly and efficiently.
Benefits
  • Competitive Compensation
    • Hourly pay plus commission/bonus structure to reward high-performing team members.
  • Opportunities for Growth and Development
    • Opportunities for advancement within the agency and career growth.
  • Comprehensive Benefits Package
    • Paid time off (vacation and personal/sick days).
    • Health benefits to support the well-being of our team members.


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