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Customer Service Representative

2 months ago

Dundalk, Maryland, United States National Pen Company Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at National Pen Company. As a key member of our sales and support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Resolve customer queries and issues in a timely and professional manner
  • Provide solutions and alternatives to meet customer needs
  • Input and track orders, returns, and pick-ups to ensure customer satisfaction
  • Process customer orders and provide expert advice on our products
  • Process payments and manage invoice and statement queries
  • Maximize sales opportunities by identifying and seizing upsell opportunities
  • Utilize language skills to translate and proofread orders
  • Develop and maintain strong relationships with our customers
  • Work towards achieving team service level targets
  • Maintain up-to-date knowledge of our products and processes
  • Adhere to company communication procedures, guidelines, and policies

Requirements:

  • Fluency in English
  • Previous experience in a customer service role (desirable)
  • Excellent communication and interpersonal skills
  • Ability to multitask and manage time efficiently
  • Strong desire to deliver high levels of customer service and drive success
  • Ability to maintain professionalism under pressure
  • Experience with MS Office and other systems

About National Pen Company:

As a world-class provider of personalized marketing solutions, National Pen Company offers high-value, low-cost branded marketing products to small and medium businesses. With a global presence and a team of over 3,500 employees, we are committed to delivering exceptional customer service and support to our clients.