Claims Advocate Sr

1 week ago


Tampa, Florida, United States Gallagher Full time
About the Role

We are seeking a skilled Claims Advocate Sr to join our global brokerage team at Gallagher. As a key member of our team, you will be responsible for advocating for our most complex clients and claims, demonstrating advanced problem resolution skills and the ability to manage and communicate issues for key accounts.

Key Responsibilities
  • Acts as an advocate for most complex clients and claims, demonstrating advanced problem resolution skills and the ability to manage and communicate issues for key accounts.
  • Reviews coverage positions and challenges adjusters as warranted while advocating the best possible outcome for clients in accordance with service standards.
  • Facilitates client meetings, claims reviews and vendor visits.
  • Responsible for negotiating changes in reserves for a positive client outcome, providing status reports to clients as required by any applicable service plan, and reviewing action plans and reserves.
  • Reviews all new problematic or complex claims on designated clients and formulates a plan of action to achieve a favorable claim resolution.
Requirements
  • Bachelor's degree or commensurate experience.
  • 5 years' related experience in claims.
  • Strong knowledge of claim and coverage issues.
  • Excellent written and verbal communication skills.
  • Strong knowledge and working ability to use all claims and business related software.
Preferred Qualifications
  • Recognized insurance designations a plus.
Benefits

We offer a wide range of benefits, including medical/dental/vision plans, life and accident insurance, 401(K) and Roth options, tax-advantaged accounts (HSA, FSA), educational expense reimbursement, paid parental leave, digital mental health services (Talkspace), flexible work hours, training programs, Gallagher Thrive program, charitable matching gift program, and more.

We value inclusion and diversity and are committed to creating a workplace that is welcoming and inclusive for all employees. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination based on protected characteristics.



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