Bilingual Case Management Supervisor

2 weeks ago

San Francisco, California, United States Canal Alliance Full time
About the Position

The Social Services Supervisor is a critical role that requires a seasoned leader to enhance and expand the delivery of client services while guiding a dedicated team of case managers.

This position demands a supervisor with a proven track record in leadership and a deep understanding of social services, as it necessitates effective collaboration with the Senior Manager of Social Services, fellow leaders, and external partners across diverse organizations.

Key Responsibilities
  • Lead and guide a team of case managers to effectively address client needs, facilitate access to community resources, and ensure timely service delivery.
  • Supervise daily operations, ensuring compliance with Cal Aim and funding requirements, while ensuring client cases are managed efficiently and effectively.
  • Oversee recruitment, onboarding, training, and performance evaluations of team members.
  • Conduct regular team meetings and check-ins to promote communication and collaboration, aligning with organizational goals.
  • Assist in budget preparation and management for the case management team, ensuring efficient use of resources.
  • Contribute to the development and revision of policies and procedures related to case management practices.
  • Ensure client-centered, culturally responsive, and trauma-informed service delivery.
  • Represent Canal Alliance at inter-agency meetings and manage case assignments to ensure high-quality care.
  • Anticipate and address future staffing and resource needs.
  • Provide support and coverage as necessary.
Requirements
  • Proficient in speaking, writing, and communication in both English and Spanish.
  • Associate or bachelor's degree in social work, human services, psychology, or a related field.
  • 3-5 years of case management experience, including minimally 2 years in a supervisory role.
  • Demonstrated cultural sensitivity and competence with diverse populations.
  • Exceptional leadership, communication, and supervisory skills.
  • Comprehensive knowledge of case management principles and regulations.
  • Familiarity with relevant laws, including HIPAA and state-specific guidelines.
  • Skilled in establishing objectives, monitoring performance, and delivering constructive feedback.
  • Commitment to delivering client-centered services and advocacy.
  • Strong problem-solving skills with a proactive approach to addressing complex client cases.
  • Proficient in Microsoft Office Suite (Word, Outlook, PowerPoint, Excel).
  • Strong time management skills, with the ability to prioritize tasks effectively.
Preferred Qualifications
  • Knowledge of Salesforce is advantageous.
  • Knowledge and experience in Cal Aim (Enhanced Care Management and Community Supports).
  • Knowledge of Community resources in Marin/Bay Area.
Benefits
  • 3 weeks paid vacation per year.
  • 12 days of sick leave per year.
  • Paid Birthday.
  • 14 paid holidays per year, including Christmas week.
  • 100% paid employee medical & dental insurance, life insurance, LTD, and EAP.
  • Telehealth for physical and mental health.
  • 403(b)-retirement plan with 4% employer match.
  • FSA, vision, and pet insurance.

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