Bilingual Case Manager

1 week ago

San Francisco, California, United States Compass Community Services Full time
Job Title: Bilingual Case Manager

Job Summary:

The Bilingual Case Manager will provide comprehensive support to families at The Margot, a permanent supportive housing program. This includes connecting families to community resources, facilitating events, and developing positive relationships with families to foster connection, support, and trust.

Responsibilities:

  • Support 25-28 families living on-site with case management.
  • Facilitate and assist with events for The Margot community, including monthly community meetings, foodbank, coffee social, arts-and-crafts, holiday celebrations, and more.
  • Welcome and orient new families to the community and perform initial outreach.
  • Develop positive relationships with families that foster connection, support, and trust.
  • Partner with families to develop short and long-range stability, self-sufficiency, and well-being goals.
  • Provide counseling, crisis intervention, and informed and appropriate referrals to services offered both within Compass and externally.
  • Respond to concerns about resident families from Compass colleagues and partners with DISH and Citywide, including threats to tenancy.
  • Perform monthly unit inspections in partnership with property management.
  • Work proactively with families that exhibit behaviors that put them at risk for eviction.
  • Provide support and assistance to families that are relocating.
  • Maintain accurate and up-to-date client files and promptly enter case notes, assessments, and service plans in Compass' Salesforce database and ONE System.

Qualifications:

  • Fluency or a high level of professional proficiency in Spanish and English is required.
  • Relevant experience in social services settings, including counseling and crisis intervention.
  • Ability to assess safety concerns and de-escalate challenging client situations.
  • Understanding of challenges facing families with housing instability.
  • Understanding of trauma-informed care.
  • Knowledge of Bay Area housing and social service resources.
  • Demonstrated commitment to diversity, equity, inclusion, and belonging work.
  • Strong computer skills with proficiency in Microsoft Office (Outlook, Word, Excel). Experience with Salesforce is a plus.

Benefits:

  • Paid time off: just under 4 weeks of vacation your first year, just under 5 in your second. Also paid holidays, sick time, family leave.
  • Insurance: health, dental, and vision insurance are fully covered by Compass for employees and dependent children. We also provide long-term disability and life insurance.
  • Retirement: after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests during years 2-5.
  • Membership in OPEIU/Local 29 union.

Location & Covid Considerations:

Work location: 1321 Mission Street, San Francisco

Fully in-person (not remote or hybrid)

Covid vaccination required for all staff

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