Housekeeping Operations Coordinator

4 weeks ago


Miami, Florida, United States Highgate Full time

Job Summary

The Housekeeping Coordinator is a key member of the housekeeping team, responsible for coordinating and administering housekeeping functions in the housekeeping office. This role serves as the primary point of contact for guests and employees, ensuring seamless communication and efficient service delivery.

Key Responsibilities

  • Provide exceptional customer service to guests and employees, responding to inquiries and resolving issues in a timely and professional manner.
  • Coordinate and manage housekeeping operations, including room assignments, linen distribution, and equipment maintenance.
  • Monitor and maintain accurate records of housekeeping attendance, payroll, and scheduling.
  • Issue keys and maintain the key control system, ensuring secure access to guest rooms and hotel facilities.
  • Collaborate with other departments to ensure effective communication and coordination of housekeeping services.
  • Identify and analyze trends influencing housekeeping metrics and guest satisfaction, providing recommendations for improvement.
  • Develop and implement housekeeping training programs to enhance team performance and guest satisfaction.
  • Ensure compliance with hotel policies and procedures, maintaining a high level of professionalism and integrity.

Requirements

  • High School diploma or equivalent required.
  • Two or three years of progressive experience in a hotel or related field preferred.
  • College course work in a related field is beneficial.


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