Mobile Integrated Healthcare Team Lead Clinician

This position is located in the Emergency Medical Services Division of the Oklahoma City Fire Department within the City of Oklahoma City. The Mobile Integrated Healthcare Team Lead Clinician will provide co-response interventions for behavioral health calls, including mental health crises and overdoses.

• Respond to crisis calls from various referral sources, including the Crisis Call Diversion Center and 988 Dispatch.
• Conduct thorough trauma-informed assessments to determine behavioral health service needs, level of care, and recommend an effective patient treatment plan.
• Perform crisis stabilization and safety planning procedures to promote safe integration within the community.
• Offer short-term case management, including linkage, advocacy, and referrals to foster ongoing crisis stabilization and active participation in continued care.
• Educate family members on mental health symptoms, treatment, and community resources and referrals, when appropriate and available.
• Ensure timely processing of patient confidential health documentation as required by law.
• Coordinate or provide behavioral health training and staff development activities for Mobile Integrated Health personnel and Oklahoma City Fire Department employees.
• Perform other duties as assigned.

• Minimum of two (2) years related experience with community social services and health agencies.
• Master's degree in Social Work, or Marriage and Family Therapy, Clinical Psychology, Counselling Psychology, or Clinical Mental Health Counseling.
• Possession of a valid Driver License (Operator).
• Possession of a Licensed Professional Counselor or Licensed Alcohol and Drug Counselor or Licensed Marriage and Family Therapist or Licensed Clinical Social Worker.

• Knowledge of technology and ability to complete electronic medical records.
• Knowledge of clinical proficiency, crisis intervention, crisis management, and de-escalation.
• Skill in crafting and maintaining clear, concise, and routine reports and correspondence.
• Skill in and ability to communicate verbally and in writing with healthcare professionals, law enforcement representatives, first responder organizations, fire department personnel, and the public.
• Skill in and adept at cultivating and sustaining effective working relationships with fellow staff, healthcare professionals, and the general public.
• Ability to manage time and prioritization effectively.
• Ability to maintain required licensure and certifications in the behavioral health field through ongoing participation in training, and continuing education.
• Ability to adhere to departmental policy and procedures, Oklahoma Department of Mental Health, and Substance Abuse Services (ODMHSAS) standards and criteria, federal and state confidentiality rules and regulations, laws, and professional standards.
• Ability to assume responsibility for work performed and accountability for decisions made.

• Execution and Results: (1) Sets well-defined and realistic goals and high standards of performance for self or self and others; (2) displays a high level of initiative, effort, and commitment toward performing work; (3) completes assignments in a thorough, accurate, and timely manner, and delivers results; (4) works with minimal supervision, is motivated to achieve, and demonstrates responsible behavior; (5) demonstrates understanding of all aspects of the job and application of accrued knowledge in carrying out duties and responsibilities; technical knowledge; skill in the techniques, equipment, procedures, and work required; (6) recognizes opportunities and takes action for improvement to programs, policies, procedures, practices, and processes; (7) understands and is able to apply the principles, methods, and tools of quality improvement; (8) collects, examines, analyzes, and interprets data from a variety of sources; (9) makes data-driven recommendations/decisions and achieves results; (10) effectively achieves results through others to achieve the Department or City's mission.
• Judgment: (1) Plans, coordinates, and executes business functions efficiently, effectively, and in a fiscally responsible manner; (2) identifies risks and develops and implements measures to avoid, mitigate, or minimize those risks; (3) makes effective, timely, well-informed, objective, and transparent work-related decisions; (4) exhibits emotional maturity and stability, effectively manages conflict, and remains optimistic and calm during stressful situations; (5) uses resources effectively to achieve results aligned with organizational priorities; (6) applies understanding of financial management/budgeting principles to ensure decisions are fiscally sound and responsible and in accordance with policies, procedures, processes, rules, regulations, and laws; (7) makes business decisions that drive positive, fiscally responsible performance; (8) manages ambiguity, business insight, financial acumen, makes decisions using data and insight that achieves the best outcome for the department and City.
• Teamwork/Team Oriented: (1) Recognizes, values, and leverages the ideas, opinions, and perspectives of others; (2) participates willingly and effectively as a team lead or team member; (3) builds consensus; fosters team commitment, spirit, pride, and trust; (4) collaborates with others to accomplish goals and objectives and achieve results; (5) expresses facts, ideas, messages, and information (technical and non-technical) to individuals or groups clearly, concisely, accurately, understandably, with honesty, tact, and diplomacy and in a manner that is appropriate for the intended audience; (6) actively listens, clarifies information as needed.
• Customer Centric: (1) Demonstrates commitment to public service; (2) serves and satisfies internal and external customers in a timely and effective manner; (3) establishes, commits to, and maintains high standards for producing quality work products and being responsive to customers; (4) supports the Department/City's mission; develops and executes strategies with the customer in mind.
• Strategic Thinking: (1) Thinks conceptually, imaginatively, and systematically; (2) envisions the future; (3) defines the vision, direction, and goals; (4) develops a road map for achievement; (5) anticipates change and plans for it; (6) considers long-term value and consequences; (7) influences others to achieve results; (8) understands where the organization is headed; knows the organization's mission and functions, and how its social, political, and technological systems work; (9) aligns business strategies to long-term success of the City; (10) sets the vision, direction, and compelling course of action; (11) operates effectively within the systems, programs, policies, procedures, codes, ordinances, rules, and regulations of the organization; (12) knows industry and stays ahead of best practices; (13) understands the political environment, management priorities, staff roles and responsibilities, and grasps external factors impacting the organization; (14) identifies when issues need to be escalated to higher authorities and effectively alerts appropriate officials.
• Leads Through Influence: (1) Persuades others; builds consensus through give and take; (2) gains cooperation from others to obtain information and accomplish goals; (3) works with others towards achieving agreements that may involve exchanging resources or resolving differences; (4) understands the concepts, practices, and techniques used to identify, engage, influence, and monitor relationships with individuals and groups connected to a work effort including those actively involved; (5) leads through influence over the process and its results, and those who have a vested interest in the outcome (positive or negative).
• Commitment to Continuous Improvement: (1) Recognizes opportunities for improvement with regard to programs, policies, procedures, practices, and processes; (2) understands and is able to apply the principles, methods, and tools of quality improvement; (3) collects, examines, analyzes, and interprets data from a variety of sources; (4) makes data-driven recommendations/decisions and achieves results.
• Agility: (1) Values collaboration, communication, and feedback and is flexible and open to new ideas; (2) learns rapidly and transforms learning into action; (3) examines processes and practices to perform work most effectively; (4) demonstrates courage and willingness to take calculated risks; (5) assesses readiness; proposes new approaches, methods, and technologies plans, implements, and evaluates change in a transparent, positive, and thoughtful manner; (6) exhibits emotional maturity and stability, effectively manages conflict, and remains optimistic and calm during stressful situations; (7) rapidly adapts to change and leads others through change, while producing tangible results and identifying new opportunities.
• Talent Development: (1) Provides tools, materials, equipment, and resources; (2) provides performance feedback, coaching, mentoring, encouragement, and support; (3) discusses personal and professional goals; (4) provides formal and informal learning and development opportunities that support achievement of personal and professional goals; (5) attracts and develops talent; (6) manages performance throughout the department or City; (7) sets the leadership tone for area of responsibility. Note: This competency is not applicable for employees who are not supervisors.
• Inclusive Leadership: (1) Fosters a diverse, equitable, and inclusive workplace where individual differences are valued, and employees feel a sense of belonging; (2) seeks to know and learn about others; welcomes diversity in ideas, perspectives, and thoughts; understands and respects values, attitudes, and beliefs of others; (3) seeks to build diverse teams through inclusive hiring practices (ensures opportunity for individuals of all backgrounds and demonstrates a commitment to hiring the most qualified candidates); (4) cultivates engagement, team building, collaboration; (5) instills trust; (6) recognizes contributions and celebrates accomplishments; (7) promotes the advancement of all employees including those of marginalized identities (e.g., coaching, mentoring, providing personal and professional development opportunities); (8) actively participates in and encourages others to participate in diversity and inclusion programming and/or training; (9) strategically integrates inclusion into business practices and decisions; (10) demonstrates respect, inclusiveness, understanding, tact, diplomacy, and professionalism in developing and maintaining effective working relationships with others; (11) effectively manages one's own feelings and emotions; (12) builds diverse teams, promotes advancement of marginalized employees, participates and encourages participation of I&D initiatives. Note: This competency is not applicable for employees who are not supervisors.

• Primarily indoors, subject to sitting, standing, walking, or using a telephone for extended periods of time.
• Possible exposure to various risks to include needles, body fluids, chemicals, and biological hazards.
• Subject to making life or death decisions during emergency conditions.
• Possible exposure to sights and smells associated with medical traumas.
• Outside occasionally, may be exposed to heat, cold, humidity, rain, etc.
• Occasionally required to work hours beyond normal working hours and/or weekends.
• Occasional out-of-town travel for seminars, meetings, etc., local travel required.

• Visual acuity enough to see in poorly lit conditions.
• Flexibility enough to maneuver in tight spaces.
• Flexibility enough to reach, stoop, bend, push, pull, and lift up to 50 pounds without assistance.
• Stamina enough to walk and stand for long periods of time.