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Mobile Healthcare Response Specialist
2 months ago
Compensation: $45.19 Hourly
Note: The standard starting salary for this role is the minimum of the specified pay range. A higher salary may be negotiated based on the qualifications and experience of the chosen candidate, as well as the City's step placement policy.
Application Information: Completion of supplemental questions is mandatory. Responses must directly address the questions posed and be substantiated by work history/information provided in the application/resume. Applications may not be evaluated if specific answers to supplemental questions are absent.
POSITION OVERVIEW
The Mobile Healthcare Response Specialist operates within the Emergency Medical Services Transport Division of the City of Oklahoma City and is tasked with delivering co-response interventions for behavioral health emergencies, including but not limited to mental health crises and substance overdoses.
KEY RESPONSIBILITIES
- Handles incoming communications to the Crisis Call Diversion Center, 988 Dispatch, and other referral channels, determining the deployment of the Crisis Response Team or alternative response units.
- Gathers comprehensive details regarding a client's circumstances through interviews and other pertinent sources, employing verbal de-escalation techniques as necessary to ensure effective engagement.
- Conducts in-depth trauma-informed evaluations to assess behavioral health service requirements and the necessary level of treatment.
- Develops crisis stabilization and safety strategies to support an individual's safe reintegration into the community.
- Provides short-term case management services, including linkage, advocacy, and referrals to promote ongoing stabilization resources.
- Actively engages in continued care, ensuring social and/or familial support when appropriate and available.
- Educates family members about mental health symptoms, treatment options, and community resources.
- Ensures timely processing of confidential patient health documentation as mandated by law.
- Performs additional duties as assigned.
MINIMUM REQUIREMENTS
- At least two (2) years of experience in community behavioral health or a related field, working with individuals facing substance use disorders, mental health challenges, disabilities, and/or housing instability.
- Bachelor's Degree in a relevant discipline.
- Certification as a Behavioral Health Case Manager II from the Oklahoma Department of Mental Health and Substance Abuse Services (ODMHSA).
- Possession of a valid Driver's License (Operator).
SKILLS AND ABILITIES
- Proficient in technology, including Microsoft Office Suite.
- Effective time management, scheduling, and prioritization skills.
- Ability to create and maintain clear, concise routine reports and correspondence.
- Capability to work independently, draft reports, complete electronic medical records, and document services within legally mandated timeframes.
- Aptitude for building and maintaining effective working relationships with clients, community members, City personnel, and healthcare professionals.
- Strong communication skills to interact effectively with diverse stakeholders in various contexts.
- Commitment to maintaining required certifications and licenses.
- Awareness of current trends and developments in the behavioral health sector through ongoing training and education.
- Adherence to departmental policies, ODMHSAS standards, confidentiality regulations, and funding source requirements.
- Accountability for work performed and decisions made.
WORKING CONDITIONS
- May require prolonged periods of standing, walking, or using a telephone.
- Potential exposure to various risks, including needles, body fluids, chemicals, and biological hazards.
- Involves making critical decisions during emergency situations.
- Occasional outdoor work, with exposure to varying weather conditions.
- May require working beyond standard hours and on weekends.
- Occasional travel for seminars and meetings may be necessary.
PHYSICAL DEMANDS
- Ability to operate medical equipment and keyboards with dexterity.
- Near vision sufficient to read documents and reports.
- Effective communication skills for in-person and telephone interactions.
- Visual acuity for tasks in low-light conditions.
- Physical flexibility to maneuver in confined spaces and lift up to 50 pounds.
- Stamina to endure long periods of standing and walking.
ADDITIONAL INFORMATION
Applicants may upload a maximum of two attachments. It is recommended to combine documents into a single file for upload.
City employees are required to receive pay electronically, either through direct deposit or pay card.
Upon a conditional offer of employment, a criminal history background check will be conducted for external applicants.
