Experienced Automotive Service Advisor
4 days ago
We are seeking a skilled and customer-focused Service Advisor to join our team at Team Gillman. As a key member of our service department, you will be responsible for providing exceptional customer service, ensuring seamless communication between customers and service technicians, and driving sales growth through upselling and cross-selling opportunities.
Key Responsibilities:- Provide prompt and courteous service to customers, ensuring a positive experience from initial contact to final resolution.
- Act as a liaison between customers and service technicians, clearly communicating repair needs and ensuring accurate translation of technical information.
- Upsell additional services using low-pressure, high-integrity methods, focusing on customer needs and preferences.
- Provide accurate repair and maintenance estimates, adhering to dealership policies and procedures.
- Inspect repair quality and ensure all work is complete, maintaining high standards of customer satisfaction.
- Notify customers when vehicles are ready for pickup, ensuring timely and efficient service delivery.
- Review and explain repairs and associated costs with customers, addressing any concerns or questions.
- Handle minor customer concerns and complaints, escalating issues as necessary to ensure resolution.
- Maintain customer satisfaction scores in accordance with dealership standards, driving continuous improvement.
Our compensation package is competitive and based on experience, with opportunities for career growth and development. We offer a range of benefits, including:
- Full health benefits (medical, dental, and vision)
- Company-paid life insurance
- VAC and holiday pay
- 401(k) retirement savings plan with company match
- Employee discounts
- Drug-free work environment
- Equal opportunity employer
Team Gillman has been a family-owned and operated group of automobile dealerships since 1938. With over 70 years of success, we have built a reputation for exceptional customer service and satisfaction. Our dealerships represent Acura, Honda, Subaru, and Mazda, and we are committed to maintaining our founding principle of customer-centricity in all aspects of our business.
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