Recruitment Specialist

7 days ago

Jacksonville, Florida, United States Resource Employment Solutions Full time
Job Description

**Job Summary:**

As a Staffing Specialist at Resource Employment Solutions, you will play a critical role in supporting external employees and assigned accounts. Your primary focus will be on the external hire process, employee retention, and customer satisfaction. You will work closely with other groups such as Accounting, Recruiting, Sales, HR, and Management to achieve business objectives.

**Key Responsibilities:**

  • Facilitate new external employee hire and rehire processes, ensuring seamless onboarding and integration.
  • Focus on external employee current assignments, employment satisfaction, and retention through regular contact and proactive issue resolution.
  • Maintain and update external employee information in the database, ensuring accuracy and compliance.
  • Resolve external employee issues, screening to identify those that require routing to other resources such as Payroll, Benefits, Human Resources, or Management.
  • Develop and maintain strong relationships with external employees, meeting customer performance expectations and identifying potential business leads.
  • Process external employee maintenance, including status and information changes, terminations, and other administrative tasks.
  • Conduct regular contact with external employees to identify potential business opportunities and convey these leads to the account team for follow-up.
  • Fulfill assigned tasks using standard operating procedures, work instructions, policies, guidelines, standard documentation, and Service Level Agreements.
  • Interact with clients as needed, either via phone or in person, to provide exceptional customer service.
  • Document contact notes in systems as required, maintaining confidentiality of all information and data.
  • Provide front office support, handling incoming calls, greeting office visitors, and applicants to determine the nature of their visit.
  • Act as a backup for other operational or administrative functions to provide assistance as needed, ensuring all administrative and operational tasks are prioritized appropriately and completed on time with high quality.
  • Participate in projects or other initiatives as required, contributing to the growth and success of Resource Employment Solutions.
  • Perform administrative duties relative to the recruiting process and general administrative duties as required.
  • Report work-related injuries to proper Company contacts, facilitating paperwork, processes, and communications.

**Requirements:**

  • Minimum of 1-2 years of full-cycle recruiting experience.
  • Bilingual a plus.
  • Computer skills, including MS Office, Excel, PPT, and Word.
  • Strong customer service and client relations skills.
  • Excellent communication skills, both oral and written, along with leadership qualities.
  • Good customer service and assertiveness skills.
  • Ability to work flexible hours and meet deadlines.
  • Knowledge of Office 365.
  • Experience with Bullhorn preferred.
  • Previous staffing experience preferred.

**Schedule and Pay:**

  • 1st shift position.
  • Friday to Monday.
  • 9:00am - 5pm or 10am - 6pm.
  • $18.00 per hour.

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