Application Management Specialist

1 week ago


Jersey City, New Jersey, United States Dexian - Signature Consultants Full time
Job Summary:

Dexian, a leading provider of staffing, IT, and workforce solutions, is seeking a highly skilled Application Management Engineer/Manager to join their team. This role will be based in Jersey City, NJ, and will involve working with a client to manage application performance and coordinate support across global operations.

Key Responsibilities:
  • Monitor and Analyze Performance: Track application performance, identify issues, and escalate incidents affecting users.
  • Liaison Role: Bridge the gap between technical teams and business users, translating technical issues into business impacts and coordinating resolutions.
  • Process Improvement: Collaborate with developers to address production issues and introduce changes aligned with business needs.
  • Global Coordination: Manage support across global operations, ensuring seamless delivery of applications.
Requirements:
  • Experience: 3-5 years in a technical support role focused on app delivery, APIs, microservices, and SaaS applications.
  • Certifications: Cloud (AWS or Azure) and ITIL certifications.
  • Skills: Strong analytical and communication skills, with an understanding of application performance, business impact, and global coordination.
  • Technical Understanding: Ability to grasp technical details and their impact on business operations.
  • Communication: Excellent at liaising between technical and non-technical stakeholders.
  • Problem-Solving: Effective at identifying issues and coordinating solutions.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.



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