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Application Management Specialist

2 months ago

Jersey City, New Jersey, United States Dexian Full time
Job Summary:

Dexian is seeking a highly skilled Application Management Engineer/Manager to join our team in a client-facing role.

Key Responsibilities:

  • Performance Monitoring: Track application performance and escalate incidents affecting users, ensuring minimal disruption to business operations.
  • Liaison Role: Bridge between technical teams and business stakeholders, translating technical issues into business impacts and coordinating resolutions.
  • Process Improvement: Collaborate with developers to address production issues and introduce changes aligned with business needs, driving efficiency and productivity.
  • Global Coordination: Manage support across global operations, ensuring seamless communication and issue resolution.

Requirements:

  • Experience: 3-5 years in a technical support role focused on app delivery, APIs, microservices, and SaaS applications.
  • Certifications: Cloud (AWS or Azure) and ITIL certifications.
  • Skills: Strong analytical and communication skills, with an understanding of application performance, business impact, and global coordination.
  • Technical Understanding: Ability to grasp technical details and their impact on business operations.
  • Communication: Excellent at liaising between technical and non-technical stakeholders.
  • Problem-Solving: Effective at identifying issues and coordinating solutions.
  • 3-5 years of experience
  • Recent lead or mgmt experience
  • app delivery, APIs, microservices, and SaaS application exp required
  • On site in CLT, Jersey City or ATL
  • US Citizen - W2 Only

About Dexian:

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.